Bilingual Redemption Supervisor

We're Hiring:
Redemption Supervisor

HNS Recovery
- In-Office
- Plano, TX

Pay:
Starting at $16/hour

Language:
Bilingual (English/Spanish) required

Schedule:

8am to 5pm, Monday to Friday

HNS Recovery is looking for a Redemption Supervisor to join our Redemption Department. This role gives final approval on Vehicle Recovery (VR) and Personal Property (PP) appointments, manages the redemption email inbox, coordinates third-party releases, and owns the full Property Letter (PPL) process from creation through mailing and upload.

This is a new in-office position reporting directly to the AR Manager.

• Manage the redemption email inbox — respond within 24 hours, clear it several times a day, and leave it empty at end of shift
• Give final approval on VR and PP appointments after verifying all required paperwork is complete and correct
• Confirm the "Redemption Hold" sub-status is added in RDN before approving VR appointments
• Add bill-back fees to accounts in RDN as unbilled service items
• Send appointment confirmations to debtors through Clear Data
• Coordinate third-party release appointments, confirming signed client authorization is on file before approval
• Follow up on missing CR or Property Notice requests, escalating to the Lot Manager and then the AR Manager as needed
• Run the daily Property Letter (PPL) process — search/filter RDN records, run the mail merge, print, stuff, stamp, and deliver letters for mailing
• Upload returned/scanned PPL into RDN, matched and labeled correctly
• Assist lot staff with property and redemption questions via Slack
• Provide backup coverage for Live Chat Specialists as needed
• Escalate anything outside your approval authority to the AR Manager

Clear Data, RDN, Slack, Google Drive, Microsoft Word (mail merge/macros), and our internal fee reference sheet.

• Bilingual (English/Spanish) — required
• Comfortable working in-office at our Plano, TX main office
• Strong attention to detail — this role is the final checkpoint on paperwork accuracy
• Solid written communication for email and Slack
• Ability to manage multiple deadlines (inbox response time, daily mailings, upload accuracy)
• Comfortable making judgment calls within defined authority, and knowing when to escape

Starting pay: $16/hour

In-office position