Corporate Automotive Operations Training Consultant

Position: Corporate Automotive Fixed Operations Training Consultant
Overall Summary
Dealership Support Staff

Education
High School

Experience
4-7 years

Additional Information
You can also visit our website
- Corporate Automotive Fixed Operations Training Consultant
Huffines Auto Dealerships

Why Work at Huffines:
Huffines operates 10 dealerships across McKinney, Plano, Lewisville, and Corinth, representing top brands like Chrysler, Jeep, Dodge, Ram, Chevrolet, Genesis, Hyundai, Kia, and Subaru. Celebrating over 100 years of award-winning service, Huffines is known for its strong leadership, excellent work-life balance, and commitment to "WOW" our customers, team members, community, and peers.

Join a company consistently voted a "Top Places to Work" in DFW, where growth, opportunity, and customer excellence drive everything we do!

The Ideal Huffines Candidate:

* Possesses the unique skill of training facilitation, content delivery, and staff development consultation

* Demonstrates an honest, caring, and servant's leadership mindset

* Is a highly motivated self-starter

* Has a proven track record of sustained success and progressive growth in leadership roles

* Is dedicated to delivering world-class customer service

* Aligns with our core values - Respect, Integrity, Selfless Service, and Excellence

* Has strong understanding of Reynolds and Reynolds, Dealer track, and X-Time applications

Corporate Fixed Operations Trainer

Job Description:

The Huffines Fixed Operations Trainer is a product and process knowledge expert and is responsible for supporting, training, and developing the fixed operation service teams at all dealership locations.

Corporate Fixed Operations Trainer Responsibilities:

* Work directly with all levels of management, service advisors, express technicians, and main line technicians to provide training, emphasize exceptional customer service, and promoting process improvement

* Conduct periodic process audits and create action plans

* Train to Huffines' standards for customer experience, customer retention and the general effectiveness of our Fixed Operations team members

* Train Service Advisors on multi-point inspection review, effective sales presentations, and closing service sales

* Serve as a subject matter expert for all Express operations

* Increase CSI scores through training, follow up, and monitoring

* Perform individual training on the drive and in a classroom environment

* Develop executive-level analysis reporting on training ROI and proficiency

* Communicate effectively and professionally in all forms of communication with internal and external customers

* Assist with and execute other operational activities as assigned by manager such as project work and training

Corporate Fixed Operations Trainer Requirements:

* 2+ years training facilitation experience (classroom, small group, and individual)

* A minimum of 5 years new car dealership fixed ops experience with a minimum of 3 years previous automotive service advisor experience

* Previous experience as a consultant with a National/Regional based consulting company (preferred)

* Excellent communication skills, and the ability to work collaboratively across all automotive disciplines

* Skilled proficiency and experience with Reynolds & Reynolds, Dealer track, and X-Time

* Strong technical and analytical abilities

* Ability to identity opportunities for growth and improvement, while creating value and buy-in from Fixed Ops team members including Service professionals

* Understanding of federal, state and local regulations

* A valid driver's license

Huffines Compensation and Benefits:

* Competitive market wages

* Option benefits including medical, vision, dental, and Health Savings Account (HSA)

* Flexible work week with no mandatory overtime

* 401(k) retirement plan

* Company-paid life insurance

* Employee discounts

* Paid time off (PTO accrues from first day of employment)

* Paid holidays

* Chaplain Services

DRUG-FREE WORKPLACE
In addition to background checks, Huffines performs pre-employment and random drug testing

Employment Position:
Full Time
Salary:
$0.00 - $0.00 Hourly
Salary is negotiable.
Zip Code: 75075