Senior Associate, Process Manager

As a Sr. Associate Process Manager at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each time. The Sr. Associate, Process Manager will play a key role in delivering processes that impact the company’s bottom line. In this position you will contribute immediately while strengthening your process management best practices.
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* General Responsibilities:

***** Day to day oversight of multiple business processes. Monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration with other groups; make final recommendations for approval on changes.
* Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional review.
* Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identify and involve the right stakeholders to correct breakdowns.
* Develop and maintain formal process documents, and document processes and projects (creating project reports, presentations, business cases, and diagrams).
* Collaborate on larger initiatives, including representing the department on broader change control forums for input and to represent department interests; challenge forum decisions if project outcome impacts department processes.
* Participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts.
* May deliver presentations, including up to the executive level.
* Track resolution of process breakdowns with the greatest level of detail and clearly communicate status to leadership and partners.
* May perform processes or parts of processes as needed.
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* Basic Qualifications:

***** High School Diploma, GED or equivalent certification
* At least 1 year of experience in Microsoft Office or G Suite
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* Preferred Qualifications:

***** Bachelor’s Degree or military experience
* Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
* Experience with executing scripts in SQL
* 4+ years of experience in Business Process Management, Project Management, or Risk Management
**** At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
**** Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
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