Manager, Merchandise Operations; On-site, Plano TX

Overview

Manager, Merchandise Operations (On-site, Plano TX)

Plano, Texas, USA

We’re looking for a detail-oriented Operations Manager to join our team at our Plano, TX headquarters. This role supports the day-to-day duties of our Merchandise Operations team — from inventory management, customer service, data analysis, and more. The ideal candidate is organized, solutions-oriented, and looking to grow within a fast-paced, hands-on environment. You’ll work cross-functionally with Customer Service, Production, and Sales to help us maintain and improve a positive experience for our retail partners.

• Order Fulfillment & Logistics Coordination: Manage the full order lifecycle, including validating order details, allocating inventory, communicating with production teams, shipping carriers, and ensuring accurate invoicing and on-time fulfillment.
• Inventory Support: Assist in inventory tracking and reconciliation, including tagging, cycle counts, and helping keep SKUs up to date in our systems.
• Customer
  
  Experience:
  
  Support our Design Concierge team with customer service inquiries via phone and email by resolving order issues, tracking shipments, and keeping partners informed.
• Shipping & Receiving: Help prepare outgoing shipments and receive new inventory or returns as needed.
• Purchasing: Review vendor invoices for accuracy, flag discrepancies, and enter approved purchases to ensure accurate and timely delivery to customers.
• Cross-Team
  
  Collaboration:
  
  Work with Production, Sales, and Design Concierge teams to ensure smooth order flow and resolve issues as they arise.

• 1-3 years in operations, supply chain, or inventory management
  , ideally for physical products (e.g., consumer goods, manufacturing, or wholesale distribution).
• Detail oriented and ability to stay organized in a fast-paced environment with several moving parts.
• Technical expertise: (1)
  Microsoft Excel
  : basic formulas, pivot tables, data analysis. (2)
  ERP Systems
  :
  Ability to learn and utilize ERP systems efficiently.
• Strong analytical skills to interpret data, resolve discrepancies, and assist in process improvements.
• Excellent communication skills to engage with teams, leadership, and customers with a proactive, service-oriented approach.

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You’ve been asked to help improve the process of entering inventory into our system to make it faster and more accurate. What tools would you use to ensure items are received correctly and errors are minimized?

Let’s say you’ve been asked to review a 90-day export of order and invoice records to ensure they align. What steps would you take to compare the two sets of data, and what excel formulas or tools might you use to surface any mismatches?

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