Risk Operations Partner Manager, Quality Team

Overview

Fin Tech powers the money movement capabilities within Intuit and we are seeking an exceptional team member to manage our third party vendor relationships in the role of Staff Process Excellence Consultant. The ideal candidate will have proven experience onboarding and managing vendor relationships to exceed performance indicators (preferably within a Fintech company) and managing and mitigating the data security and compliance risks.

If you excel at balancing complex risk mitigation while providing exceptional customer experiences, are driven by continuous process improvement, and thrive in a fast-paced, dynamic environment, then this role is for you.

You will directly oversee multiple third party teams making high-stakes decisions regarding financial risk mitigation for our money movement products, encompassing compliance, fraud, and financial risks. Your core responsibilities will be to document and maintain Standard Operating Procedures to effectively manage third‑party vendors, design and lead Quality Assurance (QA) processes, including periodic audits of vendor deliverables to ensure compliance and performance standards, and develop performance monitoring mechanisms, such as dashboards and scorecards, incorporating both qualitative and quantitative metrics to track and report vendor productivity.

The job will require strong collaboration as you work cross functionally with Compliance, Legal, Risk Management, Internal Audit, and Product teams to ensure operational excellence and metric achievement. This role will balance operational oversight with a hands‑on proactive approach to flourish in a rapidly changing environment. We are looking for a bold and creative problem solver with a desire to deliver impactful outcomes.

Fin Tech powers the money movement capabilities within Intuit and we are seeking an exceptional team member to manage our third party vendor relationships in the role of Staff Process Excellence Consultant. The ideal candidate will have proven experience onboarding and managing vendor relationships to exceed performance indicators (preferably within a Fintech company) and managing and mitigating the data security and compliance risks.

If you excel at balancing complex risk mitigation while providing exceptional customer experiences, are driven by continuous process improvement, and thrive in a fast‑paced, dynamic environment, then this role is for you.

You will directly oversee multiple third party teams making high‑stakes decisions regarding financial risk mitigation for our money movement products, encompassing compliance, fraud, and financial risks. Your core responsibilities will be to document and maintain Standard Operating Procedures to effectively manage third‑party vendors, design and lead Quality Assurance (QA) processes, including periodic audits of vendor deliverables to ensure compliance and performance standards, and develop performance monitoring mechanisms, such as dashboards and scorecards, incorporating both qualitative and quantitative metrics to track and report vendor productivity.

The job will require strong collaboration as you work cross functionally with Compliance, Legal, Risk Management, Internal Audit, and Product teams to ensure operational excellence and metric achievement. This role will balance operational oversight with a hands‑on proactive approach to flourish in a rapidly changing environment. We are looking for a bold and creative problem solver with a desire to deliver impactful outcomes.

• 8-10 Year of experience in delivery and working with outsource rs
• Outstanding business acumen with a customer obsession, who hits the sweet‑spot of being strategic and hands‑on
• Demonstrated strong understanding of customer needs and integrates insights into offerings that “delight” our customers
• Proven, solid decision making process… balancing principles and data along with judgment
• Demonstrated experience as a true self‑starter that can quickly and independently assess business requirements and become a trusted and integral part of the leadership team
• Demonstrate open and frequent communications at all levels of the…