Manager Field Training

About the role:

Manager, Field Training – Full Service Division

Location:

Hybrid / Plano TX Office

The Manager, Field Training is responsible for designing, developing, and executing training programs that strengthen the capability and performance of field-based sales roles within the Full-Service Division – including Franchise Field Managers, Account Executives (National Chains), and Brand/Business Development Partners.

This role bridges strategy and execution, ensuring every field associate has the knowledge, tools, and confidence to deliver consistent, high-impact customer experiences that drive sales growth, customer/franchise satisfaction, and brand alignment.

The Manager will collaborate cross-functionally with Sales Leadership, Education, HR, and Vendor Partners to create a best-in‑class learning environment that builds commercial excellence, product expertise, and consultative selling skills across all field levels.

• Training Strategy & Program Development
• Develop and maintain a comprehensive training roadmap for all field sales roles (onboarding, core curriculum, advanced certifications, and leadership readiness).
• Translate business strategies into learning solutions that drive measurable field impact.
• Design blended learning modules (live workshops, virtual sessions, e‑learning, and field reinforcement tools).
• Partner with Leadership to identify training needs, skill gaps, and role‑specific performance trends.
• Lead the creation of standard operating procedures (SOPs), playbooks, and quick‑reference guides for consistent field execution.
• Field Enablement & Delivery
• Facilitate training sessions for Account Executives, Brand/Business Development Partners, and Franchise Field Managers across product, sales, and operational topics.
• Provide field coaching and ride‑along support to reinforce skill application and accountability.
• Partner with vendor education teams to align brand training and promotional activations with company priorities.
• Develop and manage certification programs for sales, consultation, and leadership excellence.
• Champion digital learning tools (Thrive, Salesforce, Teams) to ensure access to training materials and progress tracking.
• Cross‑Functional Collaboration
• Partner with Marketing, Merchandising, Education, and Supply Chain to translate initiatives into field‑ready training materials.
• Collaborate with HR and Talent Development on leadership competency frameworks and succession readiness for field roles.
• Serve as the learning liaison between corporate strategy and field execution – ensuring training aligns to company culture, values, and customer‑first mindset.
• Measurement & Continuous Improvement
• Track training participation, post‑training performance metrics, and business impact (sales lift, retention, execution rates).
• Evaluate program effectiveness through feedback, field performance data, and KPI dashboards.
• Continuously refine content based on evolving business needs, field feedback, and industry trends.

• Improvement in field productivity and sales performance by role tier.
• Training completion and certification rates.
• Field readiness and onboarding ramp‑up time.
• Adoption of Salesforce, sales tools, and brand education programs.
• Franchisee and stylist engagement scores (NPS or AES metrics).

• Bachelor’s degree in Business, Education, or related field.
• 5+ years of experience in field sales, training, or learning & development within the professional beauty, retail, or franchise industry.
• Proven track record in curriculum design and facilitation for remote and field‑based teams.
• Strong understanding of consultative selling, business development, and account management principles.
• Excellent presentation, communication, and project management skills.
• Proficiency in Microsoft Suite, LMS platforms, and Salesforce required.
• Willingness to travel 30–40% to support field meetings, ride‑alongs, and training events.

• Strategic Trainer – Builds programs that align with business priorities and drive measurable outcomes.
• Inspiring Facilitator – Engages audiences through dynamic, actionable learning…