Head of OSS BSS Transformation Plano,Texas, Service Delivery Posted ago

Position: Head of OSS BSS Transformation Plano,Texas,United States Service Delivery Posted 8 hours ago
.## Head of OSS BSS Transformation Plano,Texas,United States## Join our Team####
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* What you will do:

*** Strong, sustained revenue and margin growth for the respective OSS/BSS portfolio within assigned accounts.
* High customer satisfaction and retention driven by trusted relationships and reliable delivery.
* Clear, market aligned portfolio roadmap informed by customer inputs and commercial priorities.
* Efficient, predictable delivery with continuous improvement in cost, quality and speed.
* Translate business objectives into compelling solutions, drive revenue growth through complex consultative selling and upsell/cross sell, and ensure high quality, cost effective delivery of services across presales through operations.
* Define and execute the unit strategy and roadmap for the portfolio, ensuring alignment with overall business objectives and customer needs.
* Support developing growth opportunities beyond transactional business, shaping customer vision and translating business needs into tailored BOS solutions. Actively participate in presales activities, solution design, and bid efforts to ensure competitive, deliverable proposals.
* Lead complex deal structuring and commercial negotiations that align with BOS objectives and maximize value for both customer and company.
* Drive portfolio strategy conversations, roadmap prioritization, and upsell/crosssell initiatives in collaboration with product and portfolio teams.
* Build and strengthen long term, trust based customer relationships and influence customer strategy at senior levels.
* Serve as a senior people manager for a direct team of Solution Architects, Integrators, and other professionals; hire, coach, develop and retain high performing talent.
* Own end to end service delivery accountability (scope, cost, quality, schedule) from presales through implementation and during the program/contract lifecycle, application development and maintenance activities.
* Oversee project execution to meet customer expectations, timelines and budget; proactively identify and mitigate risks and drive continuous improvement to reduce cost and increase efficiency.
* Contribute to account growth through change management, proactive portfolio enhancements and realization of addon sales.
* Leverage and contribute to global and regional best practices, tools, metrics and insights to improve delivery and commercial performance.
* Ensure transparency and governance through regular reporting, stakeholder communication and performance dashboards. to find all you need to know about what our typical hiring process looks like.

Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.  Ericsson is proud to be an Equal Opportunity employer,If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr
** DISCLAIMER:
** The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
** Primary country and city:
** United States (US) || Plano (Country/ City)
** Job details:
** Service Delivery Line Manager
** Compensation and Benefits at Ericsson
** At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
** Your Pay
** The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.
** Short-Term Variable Compensation Plan:
** Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit’s objectives, individual performance, and the…