Retail Merchant Services - Relationship Manager Senior Associate

Job Description

You are a strategic thinker, passionate about delivering solutions to clients, and have experience in relationship management. As an Associate Relationship Manager within JPMorgan Retail Merchant Services, you will primarily oversee a select portfolio of enterprise corporate clients, collaborating closely with the firm‑wide bank coverage team to ensure seamless service and support. You will be accountable for maintaining strong relationships with key decision‑makers and influencers within those assigned client relationships, achieving profitability goals through strategic client management, re‑contracting of existing business and identification, pursuit and acquisition of incremental business within the designated portfolio.

• Achieve firm‑wide business objectives, including the annual revenue plan at target margins; by maintaining and growing existing relationships, identifying incremental business and maintaining high levels of client satisfaction.
• Execute sales/support strategies in conjunction with other lines of business to optimize product and service delivery.
• Act as a principal point of contact to internal partners, and as the primary contact for the client relationship on behalf of Merchant Services.
• Establish and maintain strong internal partnerships with respective JPMorgan coverage teams through ongoing collaboration and communication.
• Implement and support client strategy and cross‑sell opportunities with internal and external stakeholders.
• Understand client needs by applying a strategic, consultative selling approach to cultivate payments optimization strategies.
• Prepare and deliver business reviews and analysis on strategic client relationship.
• Travel required.

• Demonstrated ability to grow and retain client relationships through effective use of relationship management and consulting skills.
• 2+ years of payment industry experience.
• Strong MS Office Suite skill set and other business‑related management platforms.
• Demonstrated ability to work across cultures with internal teams and external clients with professionalism and a bias to action.
• Strong organizational, planning, and presentation skills.
• Exceptional verbal and written communication skills.

• Bachelor’s in Business Administration or related field.
• Certified Payments Fraud Prevention Professional (CPFPP).
• Technology‑related experience with Excel, PowerPoint, and other business platforms.
• Expertise in specialized industries such as other financial institutions, fintech, billers, major and specialty retail and vertical knowledge within the payments industry.

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorgan

Chase’s review of criminal conviction history, including pretrial diversions or program entries.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal‑opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. Additional benefits include comprehensive health‑care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.