Relationship Manager--Associate

Position: Relationship Manager-Payments-Associate
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Category:
Relationship Manager

Job Schedule:

Full time

Posted Date: T14:21:02+00:00

Job Shift:

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You are passionate about growing and retaining a portfolio of business and thrive in deepening client relationships! You have found your team!

Merchant Services is the global payment processing business for JPMorgan Chase & Co processing over $2.2 Trillion in annual transaction volume. Merchant Services is a leading provider of payment, fraud, and data security for companies of all sizes and is engaging in a multi-year international expansion, platform modernization.

As a Relationship Manager Associate, in Merchant Services your role is to grow and retain a portfolio of Chase Merchant Services client relationships-relationships shared with our bank partners. As part of a team, you will collectively support the needs of a larger book of assigned client accounts in a pooled environment and may also have direct account planning responsibilities for a few hundred clients.

You will act as a Merchant Acquiring consultant to clients, to increase revenue through value-add consultation in partnership with bank colleagues. Additionally, you will negotiate client contracts, engage in project management responsibilities, and be responsible for the accurate budgeting.

Job Responsibilities:

* Manage a large portfolio of clients across team of collocated Relationship Managers

* Execute client needs via written and verbal communication and controlled process

* Work with internal departments to ensure a high level of support for the client, including resolving software, hardware, contractual, and policy problems

* Account and pre-call plan for a portfolio of an average of 300 clients, in partnership with the banking coverage team

* Deepen bank coverage relationships through regular communication cadence

* Manage client data across systems; deliver regular status reporting to measure performance and results

* Diagnose client issues, providing solutions and options and resolving with urgency

* Negotiate contracts and pricing; analyze financial consequences of chosen methods and work with clients to improve their effectiveness

* Consult on merchant acquiring products, aligning solutions to client needs

* Implement payment solutions with skill

* Identify opportunities for and improvements in systems and products

Required qualifications, capabilities and skills:

* 3+ years of Payments Industry experience and/or product expertise

* Demonstrated ability to grow revenue and retain client relationships through effective use of relationship management and client consulting skills

* Advanced virtual communication with proven track record of success working on a phone-based client management team environment and culture

* Proven cross-functional partnership and resourcefulness to solve customer needs

* Strong written, presentation, contract negotiation, organizational, and communication skills

* Proficient with MS Office Suite with a high emphasis in other business related database programs, i.e. Salesforce

Preferred qualifications, capabilities and skills:

* Knowledge of Merchant Acquiring industry and procedures, specifically in customer-obsessed relationship management

* Portfolio management experience with account planning and proactive tactics

* Strong analytical and research skills as it relates to problem solving and solutions delivery

* Budgeting and/or mathematical background to support pricing and contracts negotiation

* Comfortable in presenting to client decision makers and C-Level interactions

* Experienced in the process and skilled in the execution of "a team-based coverage" approach for a client

* Bachelor's degree in business, consulting, marketing or other related field preferred