Supplier Operations Manager

Overview

Toyota Financial Services (TFS) is the finance and insurance brand for Toyota and Lexus in North America.

TFS contributes to Toyota’s vision by delivering high‑quality financial solutions. We are looking for a Supplier Operations Manager to strengthen supplier operational performance.

Note:

Toyota does not sponsor work authorization for this position.

• Oversee the day‑to‑day execution of administrative transactional work or operational strategies for assigned suppliers and service lines.
• Partner with stakeholders to align supplier performance with business priorities.
• Manage the performance management process for all assigned operations‑based supplier relationships.
• Track KPIs, scorecards, and operational trends to drive accountability and improvement.
• Lead root‑cause analysis and corrective actions to close performance gaps.
• Standardize processes and controls for consistent execution.
• Define service level agreements and negotiate contracts with prospective and existing suppliers.
• Drive cross‑functional improvement initiatives using Kaizen and Toyota Way methods.
• Support readiness for new initiatives and high‑risk operational processes.
• Lead and develop teams to strengthen overall performance.

• Minimum 3+ years of experience managing vendor performance through KPIs, SLAs, scorecards, and governance frameworks.
• Experience managing strategic supplier relationships, contract interpretation, negotiations, and multi‑vendor environments.
• Proficiency in data and analytics to monitor supplier performance, identify trends, and drive fact‑based decision‑making (dashboarding and reporting).
• Demonstrated operational discipline, execution excellence, and continuous improvement.
• Bachelor’s degree in business, operations management, or a related field is a plus.
• Advanced degree or certifications in supply chain management, operations, or project management is a plus.
• Experience with workforce and demand management tools or methodologies, and leading transformation initiatives in outsourced or shared services environments.
• Experience in global BPO environments across multiple regions/time zones.

• Team Member Vehicle Purchase Discount and Team Member Lease Vehicle Program (if applicable).
• Comprehensive health‑care and wellness plans for you and your family.
• 401(k) savings plan with company match and annual retirement contribution.
• Paid holidays and paid time off.
• Referral services related to prenatal services, adoption, childcare, schools, and more.
• Tax‑advantaged accounts (Health Savings Account, Health Care FSA, Dependent Care FSA).

Applicants are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.