Pipeline Account Coordinator

Who We Are

Smith Rx is a rapidly growing, venture‑backed Health‑Tech company driven to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next‑generation drug acquisition platform powered by cutting‑edge technology, innovative cost‑saving tools, and best‑in‑class customer service. Since 2016, we have onboarded hundreds of thousands of members nationwide, and our solution is resonating with clients across the country.

We pride ourselves on a mission‑driven, collaborative culture that inspires employees to do their best work. We believe the U.S. healthcare system needs transformation, and we dedicate each day to turning that need into reality.

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of Smith Rx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

The Customer Success Team is focused on helping Smith Rx’s clients derive the full value of their PBM services. We build and manage effective relationships with our customers’ operational leadership, communicating the value of our services in the context of customers’ business goals to retain high‑performing, satisfied customers. We proactively identify risks to client satisfaction and collaborate across product and operational lines to pursue solutions and advocate for our clients.

As an Account Coordinator, you will be responsible for ensuring the complete post‑sale success and satisfaction of Smith Rx customers. You will bring strong industry and product knowledge and serve as a trusted partner to the Account Management team in support of your client’s operational leadership. The account coordinator begins involvement at implementation kick‑off and is responsible for supporting the development and maintenance of the client success plan.

• Act as a designated support resource for assigned account managers.
• Complete reporting and data requirements based on client and team needs.
• Troubleshoot escalated items related to claims, eligibility, and general account maintenance.
• Complete data audit requests.
• Support ad‑hoc projects assigned by leaders.
• Collaborate with cross‑functional internal teams for client issue resolution.
• Engage to creatively and appropriately find solutions to client and team needs.
• Meet established cross‑functional OLA’s.

Internal applicants:
You must have 1+ years tenure with Smith Rx in active status. You must be in good standing, including no active write‑ups, a consistent and good attendance record, and current performance that meets or exceeds expectations for the role.

• 1–2+ years operational or customer service/support experience in the PBM or health‑care industries.
• Microsoft Office experience: strong with Excel, Word, PowerPoint.
• Ability to effectively manage several tasks and competing priorities.
• Ability to communicate and articulate complex data and member scenarios effectively.
• Strong attention to detail.
• Self‑starter and self‑motivator.
• Positive, growth mindset.
• Ability to work well with cross‑functional teams and clients.
• Ability to handle and work with ambiguous instructions.

• Highly competitive wellness benefits including medical, pharmacy, dental, vision, life insurance and AD&D insurance.
• Flexible spending benefits.
• 401(k) retirement savings program.
• Short‑term and long‑term disability.
• Discretionary paid time off.
• Paid company holidays.
• Wellness benefits.
• Commuter benefits.
• Paid parental leave benefits.
• Employee assistance program (EAP).
• Well‑stocked kitchen in office locations.
• Professional development and training opportunities.