Vendor Relationship Manager

Summary

We’re in search of a Vendor Relationship Manager. This role is more Program Management and Operational Management than traditional Vendor Management. Responsible for Vendor Management, Business Analysis, daily AI usage, and Program Management.

The Vendor Relationship Manager is responsible for managing the relationship between the organization and its vendors, ensuring contractual obligations, managing vendor performance, resolving issues, staying up-to-date with industry trends and regulations, maximizing value, strategic planning, performance monitoring and continuous improvement initiatives to optimize service quality, efficiency, and cost-effectiveness.

• Job Title:
  
  Vendor Relationship Manager (BPO Operations)
• Location:
  
  Plano, TX 75023
• Duration: 3+ month contract with possibility of extension
• Status:
  Onsite (fully onsite, 5 days a week)

• Accountable for optimal vendor performance and operational efficiencies
• Develop and maintain strong relationships with vendors and BPO partners to ensure alignment with organizational goals.
• Communicate with senior-level team members about vendor performance and relationship.
• Advocate for partner to internal management and support teams.
• Provide leadership, empowerment and motivation to professional-level vendor partners.
• Conduct regular performance reviews and provide actionable feedback to vendors/BPOs for continuous improvement.
• Collaborate with internal stakeholders to define customer service strategies and ensure alignment with business objectives.
• Identify opportunities for process optimization, technology integration, and cost savings.
• Develop and drive a "can-do" performance model and atmosphere.
• Build and foster a robust, transparent and cooperative relationship and partnership between SEA and partners.
• Execute vendor management program elements such as quarterly business reviews, analysis and reporting of performance against scorecards.
• Collaborate with all segments of leadership responsible for process design and development, process monitoring, and policy and procedure development.
• Utilize reporting and metrics to manage performance and drive to goals, objectives and measurements.
• Develop deep, strategic relationships with telco vendors.
• Work closely with internal and external parties to resolve problems with vendor performance, diagnose issues and assist with rehabilitation or remediation plans.

• 5+ years of work experience managing BPO operations as client and/or vendor.
• Experience in Digital Operations and Management, a plus.
• Excellent verbal, written and presentation skills to communicate with multiple types of vendor stakeholders.
• Collaborative, creative, highly responsive to clients and attentive to detail.
• Operational follow-through, able to work in a team environment, sometimes under tight deadlines.
• Flexible and adaptable when dealing with change.
• Team player, understanding cultural barriers and bridging business gaps.
• Solid Project Management experience and ability to oversee multiple projects at once.
• Strong analytics and reporting background, with ability to build scorecards/dashboards independently.
• Ability to identify upstream blockers, prioritize solutions and communicate effectively.
• Familiarity with automation tools and AI-driven customer service solutions.
• Ability to travel domestically and internationally (20% of the year).

• 5+ years of work experience managing BPO operations as client and/or vendor.
• Bachelor’s degree preferred.

• Vendor Management
• Business Analysis
• Artificial Intelligence

Reasonable, good faith estimate of the minimum and maximum for this position is $35 to $36 per hour.

Benefits also available and details are available at the following link: (Use the "Apply for this Job" box below). Nash Contractors NH
2025