Assistant Manager, Regional Aftersales Ops; SCR

WORK MODEL

#LI-On Site

The primary purpose of this position is to provide administrative, operational, and analytical support to Regional Aftersales Operations departments. This role contributes to the day-to-day execution of Aftersales operations, fixed operations, and warranty & consumer affairs initiatives. Core responsibilities include, but are not limited to, executing tasks that achieve operational capacity objectives, supporting service retention objectives, monitoring KPIs and escalating variances to management, warranty administration support, warranty expense monitoring & parts return status, aiding in coordinating the completion of campaigns or recalls, and handling day-to-day consumer affairs inquiries/case reviews/hearings.

• Prepare, update, and distribute reports and presentations for DPSMs, Regional Leadership, Dealers, and National teams to support strategies, assigned tasks, and management initiatives.
• Build and conduct aftersales analyses; summarize findings for management and perform reconciliations to ensure accuracy, compliance, and timely execution of regional programs.
• Support administration of the VOR process to improve Hyundai owner retention and reduce buybacks caused by parts or repair delays.
• Extract and analyze data using internal and external systems (SAP, VINS, Service View, Tableau, Alteryx, AS400, etc.).
• Track replacement and repurchase activity, monitoring disposition of vehicles in accordance with HMA guidelines.
• Coordinate and organize documentation for BBB, State Lemon Law, and DOT hearings while meeting legal deadlines.
• Run multi‑system data queries, import and reformat data in Excel, and present results in PowerPoint.
• Provide administrative support during DSM absences as needed.
• Support regional initiatives through assigned tracking, reporting, coordination, and ad‑hoc analysis.
• Run, analyze, and reconcile KPI reporting, including post‑program reporting.
• Provide regional aftersales support for OCM preparation, performance tracking, and action‑item follow‑up.
• Manage service website audits, service scheduler tracking, secret shopping, and reporting.
• Coordinate with regional aftersales, warranty, and consumer affairs to ensure aligned execution.
• Perform additional operational and administrative duties to support Regional After Sales operations.
• Deliver accurate, timely reports and analyses while supporting daily operations with limited supervision.

• Must be a high school graduate.
• At least five years of experience, of which at least three years are directly related to the automotive industry.
• Broad automotive retail experience is a plus.
• Demonstrates a sound understanding of dealership parts, service, fixed operations, and financial services; uses knowledge and experience to improve operational performance.
• Strong written and oral communication skills.
• Well‑developed organizational skills and the ability to prioritize and exercise excellent time management.
• Intermediate or advanced computer and analytical skills required (Microsoft Office Suite; knowledge of SAP is a plus).
• Ability to use qualitative and quantitative analytical skills to identify and solve difficult problems; recommend well‑reasoned solutions.
• Possess customer‑mindful competencies to understand customer needs and expectations to develop and implement solutions.
• Strong interpersonal skills; conflict resolution, negotiation, and influencing stakeholders.
• Ability to develop and deliver effective presentations (verbally and visually) to Region Leadership.

• Compensation Range: $69,300 - $99,000 annual base salary
• Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
• Holiday Pay – the company shuts down with pay between Christmas and New Years.
• Vacation and sick time off.
• Health‑care insurance (medical, dental, and vision).
• 401(K) company match.
• Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution.
• Basic life insurance, short‑ and long‑term disability.
• Mental health, wellbeing, and employee assistance…