Senior Product Associate, Validation Services Senior Associate

Senior Product Associate In Validation Services

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations. As a Senior Product Associate in Validation Services, part of Trust & Safety for JPM Payments, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings.

Collaborate closely with cross‑functional teams and play a crucial role in shaping the future of our products and ongoing success.

• Collaborates with the Product Manager to identify new product opportunities through user research, discovery, and market analysis.
• Partners with cross‑functional teams (sales, technology, commercialization) and manages internal and external stakeholders to align on business and client priorities.
• Proactively manages the product pipeline, anticipating ecosystem needs and market trends to deliver best‑in‑class offerings.
• Plans for upstream and downstream impacts of new product features to ensure a seamless overall product experience.
• Executes distribution and channel strategies to scale the business in the US and priority global markets.
• Develops and streamlines client onboarding processes, ensuring efficient time‑to‑market and adherence to risk and control standards.
• Manages pilot programs and drives successful commercialization of new products.
• Develops high‑quality collateral, tracks product performance and business KPIs, and writes requirements, epics, and user stories to support product development.

• Has Bachelors or Master's degree.
• 3+ years of experience or equivalent expertise in product management or a relevant domain area.
• Demonstrated prior experience of product development and working with technology teams.
• Proven experience in partnership management and client facing.
• Client first approach, ownership mindset, and strong PnL focus.
• Strong regulatory and controls mindset to execute on deliverables leveraging the internal processes.
• Experience in working and aligning with cross‑functional internal and external stakeholders towards the common objective.
• Proficient with API driven product development life cycle, design, and data analytics.

• Demonstrated prior experience working in a highly matrixed, complex organization.
• Experience with Trust & Safety services such Account Validation, Identity Verification and/or Know your Customer/Business products and services.
• Understanding of B2B products & services.

JPMorgan

Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal…