Operations Manager

Operations Manager

Location:

Plano, TX, US, 75024

Brand:
Optimum

Requisition #: 11896

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast‑paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is now longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high‑speed connectivity solutions that keep the world connected.

Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.

If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!

This role will be a critical member of the Chief of Staff team supporting the Chief Operating Officer s is a dual‑role position that blends program management and operational execution with executive administrative support. This individual will serve as a trusted partner to the COO and Chief of Staff, ensuring seamless day‑to‑day operations while also driving forward key priorities, special projects, and ad hoc initiatives.

The ideal candidate is proactive, highly organized, and thrives in ambiguity – able to anticipate needs, solve problems independently, and operate with a high degree of judgment and discretion.

Program Management & Operational Support

• Partner with the COO and Chief of Staff to support execution of key strategic initiatives and operational priorities.
• Support ad hoc initiatives and special projects as business priorities evolve.
• Track action items, commitments and deliverables from leadership meetings and forums to support follow‑through and accountability.
• Anticipate needs, proactively resolve issues and ensure leaders are prepared and positioned for success.
• Track and drive progress against key action items, proactively identifying risks and resolving blockers.

Executive Support & Administration

• Manage complex, high‑volume calendar for the COO, including prioritization, conflict resolution, and alignment with strategic priorities.
• Coordinate domestic and international travel, including detailed itineraries and real‑time adjustments.
• Prepare and manage expense reports in a timely and accurate manner.
• Serve as a gatekeeper and facilitator for the COO’s time, ensuring focus on highest‑impact activities.
• Support preparation for executive meetings, including agendas, materials, and follow‑ups.
• Build strong relationships across the organization to enable effective coordination and communication.

• 2+ years of experience supporting senior executives (C‑suite or equivalent) within large, complex organizations.
• Proven ability to operate effectively in a dual capacity – balancing administrative excellence with strategic/programmatic responsibilities.
• Strong program management skills with experience leading cross‑functional initiatives.
• Highly organized, proactive, and adaptable, with the ability to manage multiple priorities under tight deadlines.
• Demonstrated ability to navigate ambiguity and operate with minimal direction.
• Strong executive presence and judgment; comfortable interacting with leaders at all levels of the organization.
• Excellent written and verbal communication skills.
• Advanced proficiency in Microsoft 365.
• Preferred experience supporting operations, technology, network services or customer‑facing organizations.

• Strategic thinker who understands business priorities and aligns support accordingly.
• Self‑starter who anticipates needs and takes initiative without waiting for direction.
• Highly adaptable, collaborative, and comfortable navigating ambiguity and shifting priorities.
• Detail‑oriented with a commitment to accuracy and follow‑through.
• Trusted partner with high discretion and integrity.

At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: "Do What’s Right, Drive One Optimum, and Make It Happen". These aren’t just words, they help us…