Operations Manager

About First American

First American’s Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances, and equity loans. Since 1889, the company has focused on its people, fostering an environment where all feel welcome, supported, and empowered to innovate and reach their full potential.

Responsible for ensuring the effective day‑to‑day delivery of a defined operational function. Acts as the subject‑matter expert, providing guidance and oversight on operational processes, and driving continuous improvement to meet quality, compliance, and efficiency standards. While accountable for outcomes, the role does not directly manage staff.

• Manage and oversee daily functional activities to ensure accurate, timely, and compliant delivery.
• Act as the first point of escalation for operational issues, troubleshooting and resolving problems.
• Maintain up‑to‑date functional documentation, workflows, and standard operating procedures.
• Ensure compliance with internal policies, industry regulations, and quality standards.
• Monitor functional KPIs and prepare reports for leadership on performance and risk.
• Lead small to medium process improvement initiatives, including automation or workflow redesign.
• Partner with colleagues in related functions to ensure smooth end‑to‑end operational delivery.
• Provide subject‑matter expertise to stakeholders and support audits or compliance reviews.

• Bachelor’s degree or equivalent combination of education and experience (advanced degree may be required).
• 5+ years of directly related experience.
• Professional certificates may be required for the role.
• Excellent written and verbal communication skills.
• Excellent interpersonal, relationship‑building, and teamwork skills.
• Self‑motivated; self‑starter.
• Ability to manage multiple tasks, respond quickly to emergent problems, and focus on both long‑term projects and immediate tasks.
• Proficiency in Microsoft Word, Excel, and PowerPoint.

Pay Range: $85,000.00 – $ annually. This hiring range is a reasonable estimate of the base pay for this position at the time of posting and may include bonus pay and/or incentives.

• Medical, dental, and vision coverage.
• 401(k) retirement plan.
• PTO/paid sick leave.
• Employee stock purchase plan.
• Additional benefits and programs supporting work‑life balance and professional development.

First American is an equal opportunity employer in every sense of the term. First American is a
21st‑century equal opportunity employer.