Sr Customer Solutions- Front End and Digital Workflow Specialist

Position Summary

The Sr. Customer Solutions Analyst is responsible for executing on Commercial Sales OnCampus strategy by developing business partnerships with prospects and existing customers, focusing on understanding customer’s unique needs, aligning it with industry trends and strategizing a solution that successfully positions customer and Fed Ex Office to meet the trending needs of Campus users. This position is also responsible for delivering on the solution by collaborating with both Fed Ex and Customer teams and leveraging Business Partner’s strengths.

Solutions will need to be successfully transitioned to Operations, ensuring Operations is trained to successfully deliver on key performance metrics. This position reports into Manager, Business Development and directly supports Fed Ex Office Commercial Sales team.

This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive.

• Implement OnCampus strategy to ensure that company and individual performance objectives are met through targeted prospecting of accounts by partnering with field sales team
• Build strategic relationships with customers using a consultative sales approach
• Own, communicate and get buy-in on the narrative (story‑telling) that ties Fed Ex OnCampus program to Customer’s business success
• Schedule and conduct regular meetings with prospective and existing commercial customers within assigned portfolios
• Update and maintain progress on assigned accounts to reflect buying signals, solution overview, opportunity size and timeline
• Manage project plan, communication, issue resolution of the program inclusive of strategic discussion, solution design, implementation and roll out to operations
• Act as main point of contact for key customer business owners
• Coordinate with cross functional teams to move the program from inception to go‑live, including strategizing with Pricing, Contracting, PR/Marketing, Operations, customer contacts and business partners
• Fully understand and execute the OnCampus program following established process, guardrails, documentation requirements and reporting
• Secure and maintain a strong working knowledge of Sales and Operations models and processes to ensure alignment in solution design, implementation and post‑implementation relationship management
• Responsible for updating various stakeholders on the working team all the way up to the Executive Leadership team on progress
• Responsible for communicating project status, escalating and resolving challenges through the leadership team
• Assist in the center opening process and customer activation
• Ensure Center Managers are set to succeed in delivering on customer specific requirements and meet and document defined customer KPIs
• Participate in program development, planning and launch of Sales Support initiatives
• All other duties as needed or required

We are looking for a Solutions Designer who can translate complex customer needs into intuitive, scalable digital experiences. This role will design and develop solutions across multiple environments — including content management platforms, our proprietary front‑end applications, and third‑party front ends — ensuring each customer receives a seamless, modern, and efficient workflow.

Success in this role requires more than technical skill. We need someone who can tell a compelling story — someone who can articulate the “why” behind a solution, inspire confidence, and communicate clearly with both internal teams and external customers. The ideal candidate brings a blend of creativity, technical understanding, and customer empathy, and can guide stakeholders through the solution journey from concept to delivery.

• Technical Communication — Clearly articulates complex concepts to both technical and non‑technical audiences; able to tell a compelling story that builds confidence internally and externally.
• Customer Insight — Conducts effective discovery, identifies customer pain points, and converts them into actionable solution requirements.
• Systems Thinking — Understands how data, workflows,…