Principal Process Manager - SDLC; Enterprise Platforms Technology

As a Principal Associate Process Manager, responsibilities will include documenting, monitoring, and controlling critical process points as defined by business policies and standards. You will educate and gain buy‑in from key stakeholders concerning the utilization of process to ensure appropriate execution each and every time. You may also lead or engage in critical departmental or cross‑functional organizational initiatives and projects. This individual must be able to effectively communicate and influence partners across multiple functional areas, including multiple levels of the organization.

Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate others in delivering flawless execution of process improvement projects. Knowledge of how to navigate regulatory requirements, as well as the development and management of process controls, will be critical to maintaining a well‑managed process.

As a member of the Software Development Life Cycle (SDLC) Governance & Oversight team, you will be responsible for managing and supporting the SDLC through governance, controls compliance, and requirements oversight. The team partners with Cyber, Risk, Engineering, and lines of business to ensure compliance to the SDLC while also identifying opportunities to mitigate risk through process improvement and automation.

• Support the development of processes to support privacy and security, privacy controls, and manage privacy scoping
• Identify opportunities to streamline, automate and enhance our data management practices, processes and controls, and validations
• Develop and maintain formal process documentation, including procedures and process flow diagrams
• Work with team members to develop robust risk management processes
• Analyze data and influence others to proactively identify data risks and trends
• Consultation and representation of well managed processes, customer experience, and risk management for new intent
• Effectively partner with Product, Technology and Intent Owners to achieve desired outcomes or improvements by clarifying needs and providing appropriate solutions
• Collect data and information to provide transparency to senior leadership on the health of the process
• Identify and implement process improvements
• Track and resolve process breakdowns, issues and risk events
• Creating and validating processes
• Designing and producing metrics used to measure efficiency and effectiveness
• Driving process improvements aligned with desired customer outcomes

• High School Diploma, GED, or equivalent certification
• At least 3 years of Process Management or Risk Management experience
• At least 1 year of experience in Continuous Improvement methodologies

• Bachelor’s Degree
• 4+ years of Process Management experience
• 2+ years of Project Management experience
• 1+ years experience with the regulatory framework governing the financial services industry
• 1+ years experience with Jira
• 1+ years of experience working with Product and Technology teams
• Business Process Management, PMP, Lean, Agile or Six Sigma certification

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace.