Order Management Specialist

Order Management Specialist

Location:

Plano, TX (Onsite)

Employment Type:

12+ month contract to hire (multi‑extension capability)
Rate: $32.00 /hr W2

Seeking a detail-oriented, proactive, and highly organized Order Management Specialist to join our team. In this role, you will manage and maintain a diverse account portfolio, ensuring seamless order entry and accurate processing within our ERP system.

You will act as a critical bridge between Sales, Supply Chain, Logistics, and Finance to ensure timely order fulfillment, strict policy compliance, and continuous process improvement. If you thrive in a fast‑paced environment and enjoy solving complex operational puzzles, we want to hear from you.

• System Execution:
  Ensure all customer orders are received, validated, and submitted in NERP via EDI, SPACE, or manual methods, strictly adhering to company policies.
• Portfolio Oversight:
  Manage a portfolio of 50+ high-volume accounts, handle purchase order revisions, track delivery dates, and process sales returns.
• Data Integrity:
  Update and meticulously maintain customer and order data to guarantee absolute accuracy across all platforms.

• Discrepancy Resolution:
  Act as the primary point of contact to identify, troubleshoot, and resolve order-related discrepancies, pricing issues, and customer inquiries promptly.
• Chargeback Validation:
  Review, analyze, and validate price adjustment chargeback claims in collaboration with Finance and Sales teams.
• Fulfillment Alignment:
  Partner daily with Sales, Supply Chain, Logistics, and Customer Service to ensure efficient, on‑time order delivery.

• Analytics:
  Generate and analyze critical reports on open orders, price discrepancies, shipped orders, and aged inventory to support data‑driven decision‑making.
• Special Projects:
  Support the broader team on strategic projects, system integrations, and process optimization initiatives as needed.

• Degree:
  Bachelor’s degree in Business, Supply Chain, Logistics, or a related field.
• Experience:
  
  3–5 years of dedicated experience in order management, customer operations, or a closely related supply chain function.

• Systems:
  Proven proficiency in SAP and EDI for high-volume order processing.
• Software:
  Advanced skills in the Microsoft Office Suite, specifically Excel (VLOOKUPs, pivot tables, formulas), Word, and PowerPoint.
• Industry Tools:
  Knowledge of builder systems such as Supply Pro and KOVA is highly preferred.

• Communication:
  Exceptional written and verbal communication skills for cross‑functional and client‑facing collaboration.
• Problem‑Solving:
  Strong critical thinking abilities with a knack for identifying root causes and implementing effective solutions.
• Execution:
  Highly self‑motivated, able to work independently, multitask efficiently, and deliver high‑quality results under tight deadlines.