Business Analyst

Job#: 3039954

Job Description:

Business Analyst, Specialty Product Solutions - Claim Center Team

Operating as a key member of the Claim Center team within the broader Claims Technology and Operations organization, this individual will play a central role in supporting ongoing platform enhancements through detailed requirement gathering, analysis, and solution design. This position will serve as a critical liaison between claims business stakeholders and technical delivery partners, ensuring that operational needs are clearly understood, accurately translated, and effectively implemented within Claim Center solutions.

Responsibilities:

* Conducting stakeholder analysis.

* Documenting business requirements (i.e., user stories), success criteria, and training documentation.

* Creating business cases and feasibility studies.

* Proposing business process improvements.

* Facilitating communication between business stakeholders.

* Documenting business scenarios while participating and facilitating User Acceptance Testing.

* Low code / no code (minimal technical expertise) system configurations

* Assisting with backlog refinement and management of non-technical items

* Align with and support the respective Product Owner and delivery team regarding Agile best practices including: refining and prioritizing backlogs, creating user stories, conducting demos, and participating in PI planning sessions and other ceremonies.

Competencies:

* 2+ years of claims, operational support, project management and/or experience in IT delivery/implementation preferred

* Strong working knowledge of claims and/or insurance related systems. Knowledge of Guidewire Claim Center is preferable.

* Proficient in Agile methodologies and practices

* Excellent verbal and written communication skills

* Ability to communicate technical information in a business-friendly manner

* Ability to manage multiple and multi-faceted stakeholders

* Solution-oriented, creative thinker

* Strong strategic thinking, analytical, and problem-solving skills, with the ability to make sound decisions and drive results

* Attention to detail and focus on accuracy

* Highly ethical, professional, and trustworthy, with a commitment to compliance and integrity

* Flexible, adaptable, and resilient, with the ability to work effectively in a dynamic and changing environment

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process.  for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help.

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Everforth Apex Benefits Overview:
Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a Support Linc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.

In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.

You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic…