Financial Aid​/Veteran Affairs Specialist

Job Summary

Serve as the first line of contact to assist students with the financial aid and veterans benefits application and process from filling it out to troubleshooting issues and explaining their award and the refund process.

• Perform verification on selected financial aid students.
• Receive and review Financial Aid and Veteran Affairs incoming documents for completeness and accuracy.
• Assist students, staff, faculty and the general public with correct information and direction regarding financial aid and veterans benefits in person and over the telephone in a friendly and professional manner.
• Prepare documents for review including scanning and indexing, updating the computer system with status of documents and other essential information, and communicating potential issues with advisors and/or leadership.
• Perform general office duties, including picking up and sending mail, sorting and distributing mail, filling out assorted forms such as scholarship and housing assistance forms, tracking office supply utilization, ordering office supplies, making copies as needed and filing all documents.
• Provide assistance to financial aid advisors during peak awarding times. Work in a fast‑paced environment with constant interruptions and noise.
• Perform other duties as assigned.

• Knowledge of federal and state Financial Aid and Veteran Affairs rules and regulations, as well as Collin policies and procedures.
• Knowledge of Banner/Global screens to ascertain required documents.
• Knowledge of all associated websites where applications and/or required processes (e.g., loan entrance and exit counseling) are located.
• Knowledge of all elements on all applications and forms students must submit.
• Knowledge of other departments' responsibilities/services that can affect a Financial Aid / Veteran Affairs student such as residency, dropping classes, etc.
• Attention to detail.
• Written and verbal communication skills.
• Customer service skills.
• Organizational skills.
• Ability to communicate potential issues to staff and leadership.
• Ability to work in a fast‑paced environment.
• Ability to use a variety of office equipment.

Sedentary work; lifting, carrying, and moving objects up to 10 pounds occasionally; repetitive motions and slight stooping or kneeling may occur. The work environment is an office setting with minimal exposure to unpleasant conditions.

• Associate degree from an accredited institution.
• A minimum of two (2) years of experience.
• Preferred:
  Three (3) years of experience.
• Equivalency:
  At least 60 semester hours OR at least two (2) additional years of directly related experience.
• A higher level degree than what is required may substitute for no more than one (1) year of the required work experience.
• Security Sensitive position – candidates will be subject to a criminal background check.

Salary: $39,520.00 – $48,193.50 (full time). Compensation determined based on experience.

Collin College is an Equal Opportunity Employer and does not discriminate on the basis of any characteristic protected by applicable law. Employees may be requested to perform job-related tasks other than those specifically presented in this description. The employer actively supports Americans with Disabilities Act and will consider reasonable accommodations.