Mid Level Operations Manager - MX Care+ System Integration & Operations

Position Overview

• Job Title:
  
  Operations Manager 5
• Education:
  
  Bachelor's Degree in Business Administration, Operations Management, or related field
• Minimum of 5 years of experience in operations management with a focus on system integration and set-up
• Job Type: Full-Time, Hourly

• Plano, TX (Fully Onsite)

• Medical Insurance (Health, Dental & Vision)
• 401(k)
• H1B/Green Card Sponsorship for qualified employee
• Hands-on experience at global industry leader Samsung
• Opportunities for career advancement

• Oversee and optimize operational processes for the MX Care+ team, focusing on system integration and set-up efficiency.
• Act as liaison between IT/dev teams and the Care+ business, driving requirements gathering, system analysis, and process improvement.
• Lead tactical execution of system set-up including SKU creation and product mapping across multiple channels.
• Collaborate cross-functionally to ensure timely deployment of systems and solutions while monitoring performance metrics.
• Support internal and external partners in Korea and India; must be able to work outside US business hours 10-15% of the time.

• Develop and implement operational strategies to streamline system integration and set-up processes for MX Care+.
• Collaborate with cross-functional teams to ensure timely and efficient deployment of systems and solutions.
• Responsible for requirements gathering, system analysis & process improvement, project facilitation and testing, and documentation.
• Tactical task execution and ownership of system set-up, including SKU creation and product mapping across multiple channels.
• Monitor and analyze operational performance metrics to identify areas for improvement and implement corrective actions.
• Ensure compliance with organizational policies and industry regulations in all operational activities.
• Support internal and external partners and work outside of US business hours approximately 10-15% of the time.

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum of 5 years of experience in operations management with a focus on system integration and set-up.
• Strong understanding of operational processes and project management methodologies.
• Proven ability to lead and manage cross-functional teams.
• Excellent communication, problem-solving and analytical skills.
• Fluent in English and Korean (preferred).
• Experience in the device protection, technology or consumer electronics industry (preferred).
• Familiarity with MX Care+ operations and systems (preferred).