Lead Program Manager

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We are Optimum, a leader in the fast‑paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is now longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high‑speed connectivity solutions that keep the world connected.

Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.

If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!

The Lead Program Manager is responsible for driving the strategy, execution, and continuous improvement of Go‑to‑Market (GTM) initiatives supporting Edge‑Out, Upgrade, and New Build programs (SFU and MDU). This role leads cross‑functional alignment across commercial, operational, and product teams to ensure successful market launches, scalable program execution, and strong customer outcomes.

The position requires a highly strategic and operational leader who can translate complex inputs into actionable plans, drive stakeholder alignment, and optimize processes to support growth and expansion.

• GTM Strategy & Playbook Ownership
  • Own the evolution, governance, and continuous improvement of the Edge‑Out and Upgrade GTM playbook.
  • Expand best practices, frameworks, and processes to support Local SFU and MDU New Build programs.
  • Maintain documentation, methods, and procedures to ensure consistency, scalability, and organizational readiness.
• Cross‑Functional Program Leadership
  • Drive end‑to‑end launch readiness across B2C/B2B Sales, Construction, PMO, Procurement, Product, Marketing, Government Affairs, Legal, GTM, Telecom (rate center launches), and Field Operations.
  • Align stakeholders on strategy, milestones, dependencies, and execution plans.
  • Lead recurring market launch meetings to ensure accountability, risk mitigation, and progress tracking.
• Operational Planning & Execution
  • Partner with OMS teams to deliver construction forecasts, validate release readiness, and communicate service availability.
  • Provide strategic guidance on operational efficiencies and process improvements to enhance execution effectiveness and customer experience.
  • Ensure readiness across all launch components, including infrastructure, sales enablement, and customer engagement.
• Market Expansion & Strategic Insights
  • Lead research and working sessions to identify growth opportunities, including:
  • Sales strategy and performance
  • Consumer demand insights
  • Competitive landscape assessments
  • New Build growth initiatives (e.g., Local Events and Affiliate Programs)
  • Partner with Market Development, New Build Sales, and B2B teams to support long‑term expansion planning.
  • Balance market competitiveness, operational feasibility, and resource constraints to enable scalable growth.
• Customer Acquisition & Marketing Collaboration
  • Partner with GTM Acquisition and Marketing teams on lead generation, landing page development, and performance optimization.
  • Analyze pre‑ and post‑launch data to assess campaign effectiveness and improve future outcomes.
  • Collaborate with cross‑functional partners to define and align offer strategies across New Build programs.
• Performance Management & Reporting
  • Deliver weekly KPI reporting and program performance updates.
  • Provide data‑driven recommendations to inform strategic decisions and continuous program improvement.

• 7+ years of experience in program management, GTM strategy, telecommunications, or related field
• Proven experience leading complex, cross‑functional programs from planning through execution
• Strong analytical, problem‑solving, and decision‑making skills
• Exceptional stakeholder management and communication skills, including executive‑level presentations
• Experience working with large‑scale operational or infrastructure‑driven programs

• Experience in telecommunications, broadband, or New Build (SFU/MDU) environments
• Familia…