Business Analyst, Specialty Product Solutions

Location:
Plano, TX

Job Type: Full-Time

Target Salary Range*: $75,000 - $92,000.

This represents the potential salary range for this position depending on education level, years of experience and/or certifications in addition to other position specific requirements which may impact salary.

Operating as a key member of the Claim Center team within the broader Claims Technology and Operations organization, this individual will play a central role in supporting ongoing platform enhancements through detailed requirement gathering, analysis, and solution design. This position will serve as a critical liaison between claims business stakeholders and technical delivery partners, ensuring that operational needs are clearly understood, accurately translated, and effectively implemented within Claim Center solutions.

• Requirements Gathering And Analysis
  • Conduct stakeholder analysis.
  • Document business requirements, including user stories, success criteria, and training documentation.
  • Create business cases and feasibility studies.
  • Document business scenarios while participating in and facilitating User Acceptance Testing.
• Business Process and Solution Support
  • Propose business process improvements.
  • Perform low-code and no-code system configurations requiring minimal technical expertise.
  • Assist with backlog refinement and management of non-technical items.
• Stakeholder Communication and Agile Delivery
  • Facilitate communication between business stakeholders.
  • Align with and support the Product Owner and delivery team regarding Agile best practices.
  • Support Agile activities, including refining and prioritizing backlogs, creating user stories, conducting demos, participating in PI planning sessions, and attending other ceremonies.

• Experience
  • 2+ years of claims, operational support, project management, and/or IT delivery or implementation experience preferred.
  • Strong working knowledge of claims and/or insurance-related systems.
  • Knowledge of Guidewire Claim Center is preferable.
• Skills
  • Proficient in Agile methodologies and practices.
  • Excellent verbal and written communication skills.
  • Ability to communicate technical information in a business-friendly manner.
  • Ability to manage multiple and multifaceted stakeholders.
  • Solution-oriented and creative thinker.
  • Strong strategic thinking, analytical, and problem-solving skills, with the ability to make sound decisions and drive results.
  • Strong attention to detail and focus on accuracy.
  • Highly ethical, professional, and trustworthy, with a commitment to compliance and integrity.
  • Flexible, adaptable, and resilient, with the ability to work effectively in a dynamic and changing environment.