Head of Customs and Trade Operations N Americas

About this opportunity

Trade Compliance Operations at Ericsson ensures that legal entities conduct business in full compliance with applicable trade, customs, and import/export laws and regulations. This role leads Ericsson’s trade and customs compliance strategy and operations across the North American region (US, Canada, Mexico) from Plano, Texas.

• Implement Ericsson’s trade and customs strategy for the North Americas, supporting efficient and compliant import/export delivery processes.
• Continuously develop and lead a team of approximately 10 employees located in the U.S., Canada, and Mexico.
• Build and execute a roadmap to improve Trade Compliance operations across the regions.
• Benchmark trade and customs processes against leading regional industry practices.
• Develop and maintain Ericsson’s relationships with relevant governmental agencies in the U.S., Canada and Mexico.
• Define and measure regional and global KPIs relevant for the operations.
• Build and maintain a strong Trade Compliance governance structure in the region.
• Collaborate with main stakeholders such as Supply, Sourcing, SAR, Finance and Legal to ensure strong visibility and fast decision‑making.
• Drive digitalization and continuous improvement to simplify day‑to‑day operations.
• Report to the global Head of Customs & Trade Operations and serve as a key member of the Trade Compliance leadership team.

• Relevant university degree in law, business administration, international trade, supply chain management, or a related field; an advanced degree (J.D. or LL.M.) is an advantage.
• Deep knowledge of U.S. customs rules, Export Administration Regulations (EAR), ITAR, and sanctions/restricted party requirements (OFAC).
• Extensive experience in trade compliance, customs operations, or international trade within a multinational or advisory environment, preferably across the Americas.
• Solid understanding of brokerage management, including documentation, entry filing, duty drawback, "first sale", bonded facilities, and recordkeeping.
• Working knowledge of trade compliance regulations in the U.S., Canada, Mexico, and key Latin American markets.
• Experience in handling FTA agreements such as USMCA.
• Working knowledge of CBP Reconciliation Program and refunds processes such as CAPE.
• Experience leading digital or automated change initiatives (trade compliance systems, dashboards, data analytics) is a strong plus.
• Proven project management and/or people management experience, with the ability to lead cross‑functional teams across countries and cultures.
• Ability to engage and influence senior stakeholders and build collaborative relationships across business units and geographies.
• Spanish language skills (spoken and written) preferred but not required.

Compensation and Benefits at Ericsson: salary range is determined by factors such as location and candidate qualifications. The role includes a short‑term variable compensation plan with an annual bonus based on performance.

Health:
Excellent health benefits with choice of three medical plans and a dental plan. Company credits cover the employee’s portion of premiums for themselves and eligible dependents.

Financial Security:
Ericsson offers a 401(k) plan with company contributions and match, basic life insurance, accidental death and dismemberment coverage, and disability coverage. Employees may also participate in the Stock Purchase Plan.

Time:
Minimum 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Paid maternity leave of up to 16 weeks and parental/adoption leave of 6 weeks at 100% pay.

Additional Benefits:
Financial wellness programs, educational assistance, matching gifts, and recognition programs.

Primary country and city:
United States (US) || Plano (Country/ City)

Job details:
Trade Compliance

DISCLAIMER:
The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Ericsson is proud to be an Equal Opportunity employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr