FIELD Business Intelligence Analyst; Store Operations

Job Title

Field Operations Intelligence & Automation Analyst (Retail Store Ops)

Hybrid working from Legacy West Support Center in Plano, Texas. Candidates must currently reside in the DFW Metroplex.

About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire a more colorful, confident, and welcoming world.

The Field Operations Intelligence & Automation Analyst is responsible for designing and delivering operational reporting, insights, and automation solutions that improve visibility, prioritization, and execution across store operations. This role partners with field leadership and cross‑functional teams to translate data into clear, actionable insights and scalable reporting outputs, simplifying reporting, reducing manual effort, and enabling faster decision‑making.

• Opportunity to shape how operational insights are delivered across a large store footprint
• Direct impact on improving decision‑making and execution at scale
• Focus on building scalable, automated solutions rather than manual reporting processes

• Leverage AI‑driven analysis to identify chainwide operational efficiency opportunities and emerging performance trends
• Translate complex operational signals into actionable recommendations that improve consistency, productivity, and decision‑making across the business
• Partner across systems and data sources to uncover opportunities for end‑to‑end efficiency improvements using advanced analytics and AI tools
• Coordinate back‑end systems, workflows, and automation capabilities to deliver scalable efficiency gains across store operations
• Develop exception‑based reporting logic that focuses leaders on the most important actions
• Build and maintain automated workflows to streamline report generation and distribution
• Identify and actualize opportunities for automation to improve field processes to increase efficiency and accuracy
• Partner with cross‑functional teams to ensure reporting aligns with business priorities and field needs
• Continuously improve reporting structure, clarity, and usability for field‑facing outputs

• Experience in analytics, business intelligence, or operations reporting
• Strong proficiency in tools such as Power BI, Excel, or similar reporting platforms
• Experience with workflow automation tools (e.g., Power Automate) preferred
• Ability to translate data into clear, actionable insights for operational audiences
• Strong problem‑solving and analytical thinking skills
• Experience working in a fast‑paced, cross‑functional environment

• Data Analytics & Insights – Analyzes data to identify trends, opportunities, and performance drivers.
• Business Intelligence & Reporting – Creates dashboards and reports that support operational decision‑making.
• AI & Automation – Leverages AI and automation tools to improve efficiency and accuracy.
• Problem Solving – Converts complex data and business challenges into actionable solutions.
• Process Improvement – Streamlines workflows and drives operational efficiencies.
• Cross‑Functional Collaboration – Partners across teams to align analytics with business priorities.
• Communication & Data Storytelling – Translates data into clear, meaningful insights for stakeholders.
• Strategic Thinking – Uses data to support business goals and continuous improvement.
• Project & Priority Management – Manages multiple initiatives and focuses on high‑impact opportunities.
• Accountability & Ownership – Takes responsibility for delivering reliable, results‑driven solutions.

The work environment generally involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail stores, and residences or commercial vehicles. The work area is adequately lighted, heated, and ventilated. The work is sedentary with occasional walking, standing, bending, and carrying or setting up computers and small hardware.

We offer a competitive salary and an outstanding benefits package that includes medical, dental, vision, life insurance, paid vacation and sick days, paid holidays, tuition reimbursement, and a 401(k) with company match. Associates may also enjoy in‑house salon services, a variety of food options on the corporate campus, and a merchandise discount at the on‑site Sally Beauty and Cosmo Prof Professional store.