Director, Learning & Development

About the Role

The Director of Learning and Development is responsible for developing, driving, and continuously improving enterprise-wide learning and development strategies that focus on all facets of learning and capability development to enable a high-performance culture. This role owns the development and scaling of training solutions that support franchisees, trainers, managers, and in-center teams, with a strong focus on execution, consistency, and business impact.

This leader operates as a critical thought partner to the VP of Operational Excellence and cross-functional leadership, translating business priorities and operational insights into scalable, high-impact learning strategies.

European Wax Center, Inc. is the largest and fastest-growing franchisor and operator of out-of-home body waxing services in the United States, with over 1,000 locations nationwide. Our vision is to become an iconic brand that delivers profitable growth while staying true to our authentic culture.

Our corporate team, supports key areas of the business — including marketing, technology, accounting, finance, and operations — all focused on empowering our franchisees and strengthening the brand.

• Learning and Development
  Define and own the enterprise Learning & Development strategy, aligning capability-building initiatives to business priorities, operational performance, and long-term growth objectives
  
  Translate operational insights into targeted, practical learning solutions that drive measurable improvements
  
  Serve as a strategic advisor to Operations Excellence and senior leadership, diagnosing performance gaps and defining enterprise learning priorities that drive measurable business outcomes
• Support key operational initiatives by ensuring training is aligned, timely, and reinforces desired behaviors and standards
• Partner closely with Field Operations, Franchise teams, and Operational Excellence to ensure training supports real-world execution
• Ensure training programs are practical, easy to implement, and directly tied to performance outcomes and operational standards
• Lead the instructional design function, ensuring high-quality, engaging, and user-friendly learning experiences
• Leverage blended learning approaches (in-person, virtual, digital) to maximize impact
• Maintain and evolve training content, tools, and resources to meet changing business needs
• Own and optimize the learning ecosystem, including LMS strategy, tools, and technologies to enhance accessibility, scalability, and user experience
• Improve accessibility, usability, and efficiency of learning tools and resources
• Manage vendor relationships, budgets, and external training partners as needed
• Collaborate with cross-functional partners (Operations, Marketing, Guest Experience, HR, etc.) to align on priorities and solutions
• Act as a consultative partner to identify root causes of performance gaps and recommend appropriate solutions
• Set clear priorities, manage workload, and ensure high‑quality, timely delivery of initiatives
• Produce regular reports and insights on talent strategy progress
• Develop quarterly and yearly goals and metrics for each initiative that supports the overall strategy
• Leadership & Operational Excellence
  Build and lead a high‑performing L&D team, setting vision, priorities, and clear performance expectations
  
  Foster a culture of accountability, collaboration, and continuous improvement Communicate clearly and effectively with stakeholders at all levels, providing regular updates, insights, and recommendations
  
  Drive engagement across teams and stakeholders by creating learning experiences and communication strategies that build alignment, participation, and sustained adoption of key initiatives

• Strategic mindset with the ability to connect learning initiatives to business performance and enterprise outcomes
• Strong executive presence with the ability to influence and partner effectively with senior leaders and franchise stakeholders
• Excellent communication and stakeholder management skills
• Strong project management and prioritization skills
• Strong operational acumen with an understanding of multi‑unit or franchise…