Head of Customs and Trade Operations N Americas

About this opportunity

Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1’s, H-1B1’s, E-3’s, O-1’s, and TN’s. Ericsson also does not hire F-1’s working on CPT or EAD for this position.

Trade Compliance Operations at Ericsson ensures that legal entities conduct business in full compliance with applicable trade, customs, and import/export laws and regulations. This includes the effective use of free trade agreements, preferential origin programs, and adherence to sanctioned party screening, in alignment with Ericsson’s Trade Compliance Group Functions Directives.

Based in Plano, Texas, the Head of Customs & Trade Operations – North Americas will lead Ericsson’s trade and customs compliance strategy and operations across the region (US, Canada & Mexico). This role defines trade compliance requirements for business and operational models, ensures compliant customs and import/export processes, and serves as a key advisor to business and market areas. The position is accountable for the effectiveness and performance of trade compliance operations across the North Americas.

• Implement Ericsson’s trade and customs strategy for the North Americas, supporting efficient and compliant import/export delivery processes
• Continuously develop and lead a team of approximately 10 employees, located in the U.S, Canada and Mexico
• Build and execute a roadmap to improve Trade Compliance operations across the regions
• Benchmark trade and customs processes against leading regional industry practices
• Develop and maintain Ericsson’s relationships with relevant governmental agencies, mainly in the U.S, Canada & Mexico
• Define and measure regional and global KPIs that are relevant for the operations
• Build and maintain a strong Trade Compliance governance structure in the region
• Collaborate with main stakeholders, such as Supply, Sourcing, SAR, Finance and Legal, to ensure strong visibility and fast decision-making
• Drive digitalization and continuous improvement, to simplify the day‑to‑day operations
• Report to the global Head of Customs & Trade Operations and serve as a key member of the Trade Compliance leadership team

• Relevant university degree in law, business administration, international trade, supply chain management, or a related field; an advanced degree (J.D. or LL.M.) is an advantage
• Deep knowledge of U.S. customs rules, Export Administration Regulations (EAR), ITAR, and sanctions/restricted party requirements (OFAC)
• Extensive experience in trade compliance, customs operations, or international trade within a multinational or advisory environment, preferably across the Americas
• Solid understanding of brokerage management, including documentation, entry filing, duty drawback, "first sale", bonded facilities, and recordkeeping
• Working knowledge of trade compliance regulations in U.S, Canada, Mexico, and key Latin American markets
• Experience in handling FTA agreements, such as but limited to, USMCA
• Working knowledge of CBP Reconciliation Program
• Working knowledge of refunds processes, such as CAPE
• Experience leading digital or automated change initiatives (trade compliance systems, dashboards, data analytics) is a strong plus
• Proven project management and/or people management experience, with the ability to lead cross‑functional teams across countries and cultures
• Ability to engage and influence senior stakeholders and build collaborative relationships across business units and geographies
• Spanish language skills (spoken and written) preferred but not required

The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Ericsson is proud to be an Equal Opportunity employer.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr