Senior Product Delivery Associate

Be at the heart of transforming visions into market‑ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.

As a Senior Product Delivery Associate in Merchant Services, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross‑function teams, build key relationships, and enable the product to continuously deliver value.

• Collaborates with the Product Delivery Manager to execute key delivery tasks and identify ways to boost efficiencies
• Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
• Collaborates with Business Control Managers, Legal, Product, and Finance to resolve risk‑related issues and embed controls that scale
• Oversees Action Plans, audits, and change initiatives; ensures timely remediation, durable fixes, and evidence of control effectiveness
• Triage broken processes, lead root‑cause analysis, and assumes ownership of Action Plans where needed to drive closure and sustainability; executes monitoring controls, tracks and escalates risk issues, and ensures alignment with firm‑wide policies and standards
• Advises and coaches product owners on control frameworks, risk identification, and preventive monitoring throughout the product lifecycle

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Demonstrated performance in product management or a relevant domain area
• Experience executing operational management and change readiness activities
• Experience in product deployment processes
• Advanced PowerPoint proficiency with the ability to create executive‑level presentations and concise materials for senior leadership
• Strong problem‑solving skills with the ability to identify issues, determine root causes, and implement effective solutions with minimal supervision
• Exceptional communication, storytelling, and stakeholder management skills, with the ability to influence senior leaders, build consensus, and drive cross‑functional alignment
• Thrives in ambiguous and dynamic environments, effectively balancing competing priorities while independently developing practical, scalable, and sustainable solutions
• Strong attention to detail with a commitment to accuracy, quality, and execution excellence

• Developed knowledge of the product development life cycle
• Bachelor’s or master’s in information sciences, risk management analytics, computer science, or a related business or quantitative field
• Proven track record delivering leading large, high‑impact projects from concept to implementation

We recognize that our people are our strength and the diverse talents they bring to the global workforce are directly linked to our success. We are an equal‑opportunity employer and place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants’ and employees’ religious practices and mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.