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Senior Service Design Lead: Member Experience & AI
Job in
Plano, Collin County, Texas, 75086, USA
Listed on 2026-07-14
Listing for:
Peloton Interactive
Full Time
position Listed on 2026-07-14
Job specializations:
-
Business
AI Business & Operations
Job Description & How to Apply Below
Peloton Interactive in Plano seeks a Senior Service Design Analyst to design and continuously improve end-to-end member experiences across Global Member Support. You will bridge front-line operations with product, technology, and business teams to drive MSAT improvements, faster deflection, and operational efficiency through journey design, AI-enabled tooling, and governance.
You will own customer journeys for Account & Membership and Billing, partner with cross-functional teams, and
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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