Client Services Manager III

WE ARE LOOKING FOR GREAT PEOPLE TO JOIN OUR TEAM- just like you! Our associates have a lot in common. They have great interpersonal skills, enjoy working independently, are self‑motivated, and have a relentless drive. Did we mention that while they are working hard, they also like to have fun? We offer flexible hours, competitive pay, and great benefits for both full and part‑time associates.

If this sounds like a good fit for you, come join our team!

• Flexible work schedules
• 401(k) retirement plan
• Health Insurance – including Dental and Vision
• Telehealth
• Health Savings Account
• Accident Insurance
• Critical Illness Insurance
• Life Insurance
• Long Term Care
• Short Term Disability
• Long Term Disability
• Associate Assistance Fund
• Anderson Cares Natural Disaster Fund
• Associate Savings Plan
• Anderson Cares Fund
• Paid Time Off
• Discounts - Cell Phone, Vehicle, Pet Insurance
• Training & Career Development

The Client Services Manager III role encompasses the preservation and expansion of our current client base, fostering stronger client connections, and facilitating acquisition of new clients. They will play a pivotal role in enlightening clients about the extensive capabilities of our products and serving as a bridge between the client and our internal Client Services team. Additionally, the chosen candidate will take charge of cross‑departmental collaboration to enhance customer support initiatives and elevate overall customer satisfaction.

This position involves managing a portfolio of medium to large accounts, typically exceeding twelve million in account volume (non‑compensation metric). The Client Services Manager II reports directly to the Director of Client Services.

• Develop open and effective channels of communication with each client that can be employed by other departments as well.
• Coordinate internal projects and determine the best utilization of resources to increase execution and customer satisfaction.
• Encourage revenue growth by inspiring clients to purchase additional services.
• Serve as the reliable point of contact for each customer to establish a strong business relationship.
• Provide regular updates to clients on the progress of projects and programs that directly affect each client.
• Attend/hold business reviews to assess opportunities for sales.
• Develop and maintain strong internal relationships to maximize field execution.

• 5-7 years of experience in account management.
• 5+ years of experience in a management position preferred.
• Proven ability to utilize the DASH platform.
• Must demonstrate the ability to meet deadlines.
• Strong communication skills required.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job‑related convictions will be considered and will not automatically disqualify the candidate.

We are an Equal Opportunity Employer.