Operations Specialist

About this role

We are looking for an Operations Specialist to support our Market Area America’s National Construction and Engineering organization to identify, drive, support and facilitate efficient & effective changes & performance improvements – from business needs to business results. This role focuses on project planning, stakeholder management, and data analysis to drive efficiencies and improvements within the organization.

• Analyze, document, and improve operational procedures to enhance productivity and reduce costs.
• Monitor workflows, resolve bottlenecks, and ensure daily activities run smoothly.
• Prepare, analyze, and present operational reports to guide decision‑making.
• Act as a liaison between departments (e.g., sales, logistics, finance) to align operations with company goals.
• Drive external partners to deliver on agreed schedules.
• Collaborate with the management team to establish and execute operational strategies.
• Maintain compliance with industry regulations and company policies.
• Maintain a safety‑first approach to all execution.
• Conduct training sessions for staff on updated procedures, tools, and best practices.
• Stay updated on the latest industry developments.

• A Bachelor’s degree in business administration, management, supply chain, or a related field is preferred.
• 3+ years of relevant experience is required.
• Ability to identify areas for improvement and analyze data.
• Strong interpersonal skills to collaborate across departments.
• Ability to handle complex requests and work under pressure.
• Proficiency in office software (MS Office, Google Workspace) and relevant ERP/specialized software.
• Automation/AI first approach to problem resolution or refinement.
• Passion for learning: willingness and interest in learning new skills and parts of the business.

• Competitive salary dependent on location, experience, and qualifications.
• Short‑Term Variable Compensation Plan with an annual bonus opportunity.
• Healthcare benefits: choice of three medical plans, dental plan, and company credits covering part of premiums.
• 401(k) retirement plan with company match up to 4% of eligible pay.
• Life and disability insurance; charitable giving and stock purchase plan options.
• Paid time off: 15 days of accrued vacation, 3 personal days per year, 11 holidays, 8 hours volunteer time, 80 hours sick time annually; maternity leave up to 16 weeks and parental or adoption leave up to 6 weeks at 100% pay.

United States (US) – Plano

Ericsson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other protected characteristic.