Special Projects Lead, Beckett

Collectors is the leading creator of innovative technology that provides value‑added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record‑setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on‑site interview as part of the final stages of the process.

We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

• Lead cross‑functional operational projects from planning through implementation.
• Partner with the Director of Operations to execute Beckett’s highest‑priority strategic initiatives.
• Develop project plans, timelines, milestones, communication plans, and implementation strategies.
• Coordinate stakeholders across Operations, Customer Service, Product, IT, Finance, HR, and other business functions.
• Drive accountability by tracking project milestones, following up on action items, and ensuring successful completion of initiatives.
• Anticipate project risks and develop practical solutions to keep projects moving forward.
• Prepare project updates, executive summaries, and recommendations for leadership.
• Act on behalf of the Director of Operations to coordinate initiatives, facilitate meetings, gather information, and drive execution across departments.

• Research operational challenges and develop data‑driven recommendations.
• Analyze operational performance, staffing, productivity, workflow efficiency, capacity, and key business metrics.
• Develop dashboards, KPI reporting, executive summaries, and operational scorecards that support leadership decision‑making.
• Build staffing models, workload forecasts, business cases, and ROI analyses for operational initiatives.
• Gather business requirements from stakeholders to support process improvements and technology enhancements.

• Evaluate operational workflows to identify inefficiencies, bottlenecks, and opportunities for improvement.
• Design practical solutions that improve efficiency, quality, customer experience, scalability, and operational performance.
• Develop and maintain Standard Operating Procedures (SOPs), work instructions, workflow documentation, and process maps.
• Support implementation of new operational processes while ensuring adoption and long‑term sustainability.
• Identify opportunities to eliminate manual work through process redesign and automation.

• Partner with Software Development, Product, IT, and Operations teams to define business requirements for system enhancements.
• Coordinate operational software projects from requirements gathering through implementation.
• Participate in testing, validation, and rollout of new operational tools and technology.
• Document business rules, process changes, and user acceptance testing results.
• Identify opportunities to improve operational efficiency through technology and automation.

• Build strong working relationships across multiple departments to successfully implement…