Vice President Product Manager - Customer Acquisition and Marketing Platform Digital Products

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Customer Acquisition and Marketing Platform, Enablement Services Team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. You act as the voice of the customer and develop profitable products and features that delight customers and provide customer value. Leveraging your deep understanding of how to get a product off the ground, you guide successful launches, gather crucial feedback, and ensure top-tier client experiences.

You challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that inspires cross-functional teams to create groundbreaking solutions that address customer needs. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross‑functional teams to deliver high-quality products that exceed customer expectations.

In this role, you will help define and execute the product roadmap for technical capabilities (including API‑driven products) that sit within the Chase ecosystem. You will partner closely with engineering, architecture, data & analytics, experience, and automation teams to translate platform and customer needs into a sequenced roadmap. You will balance innovation with risk posture, reliability, and measurable business outcomes while driving alignment across multiple product teams.

• Develop a product strategy and product vision that delivers value to customers
• Manage discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Own, maintain, and develop a product backlog that enables development to support the overall strategic roadmap and value proposition
• Build the technical framework and track the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Manage key relationships with engineering, architecture, analytics, automation teams, and a diverse set of product teams to understand needs and program goals
• Communicate effectively and frequently by sharing the product vision and articulating the questions and answers needed to build the right features
• Serve as a center for knowledge by connecting curiosity and expertise in the digital experience space to the teams that can effect change
• Act as a technical and customer problem solver by defining the problem, understanding where the platform sits in the Chase ecosystem, and assessing technologies and approaches to drive objectives
• Oversee the end-to-end API product roadmap (including vision, development, risk management, and business growth targets)
• Lead discovery and development of API‑driven products and methodologies to enhance the customer experience and drive business growth
• Lead and coordinate complex product initiatives across multiple areas, driving strategy alignment, prioritization decisions, optimal sequencing, and strong partnerships with the Quad (Product, Experience, Tech/Architecture/Data & Analytics)

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Ability to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation
• Strong stakeholder and relationship management skills across engineering, architecture, analytics, automation, and partner product teams
• Strong communication skills with ability to frequently share product vision and drive clarity on questions/answers needed to deliver features
• Demonstrated technical and customer problem‑solving skills (problem definition, platform context,…