Product Manager

Who we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like  one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream.

Do. Grow. with us.

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world‑changing company—delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best‑in‑class customer experience in an innovative, collaborative environment.

Toyota does not offer support or sponsorship of job applicants for employment‑based visas or any other work authorization for this role now or in the future. You must have the right to work in the United States and not require Toyota support or sponsorship for immigration‑related employment (e.g., H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEM OPT, F-1 CPT, TN, (job flexibility benefits) (also known as I-140 or Adjustment of Status portability), etc.)

now or in the future. You should not apply for this role if you will require Toyota to assist with immigration support or sponsorship now or in the future.

Toyota Financial Services is looking for a product manager who is obsessed with the customer, makes decisions with data, and moves with the urgency of a startup inside one of the world’s most trusted brands.

This isn’t a project management role. You won’t be taking requirements from the business and handing them to engineering. You’ll own the discovery and inventory experience end‑to‑end — the answer to the question “can the customer find the right vehicle?” At the heart of that experience is a sophisticated AI‑powered search agent, and defining how it understands intent, reasons over inventory, and guides shoppers to the right result is the core of this role.

You’ll own both the quality of the inventory data feeding that agent and the intelligent discovery experience it delivers, end‑to‑end. You’ll talk to real shoppers, dig into the data to find where discovery breaks down, and make hard trade‑off decisions with incomplete information.

We’re looking for someone who is genuinely excited by this problem — a PM who has defined AI‑driven or conversational search experiences before, understands how these systems behave, and wants to push the boundary of what an AI discovery agent can do.

If you’ve thrived in a startup or early‑stage product environment and yet can navigate, anticipate and address the needs of a large enterprise, this is the role.

• Own the vision and implementation of the AI‑powered discovery experience — how the search agent interprets natural‑language and conversational queries, reasons over inventory, ranks relevance, uses aggregations to power faceting and filtering, and guides shoppers to the right vehicle. You’ll partner with AI/ML engineering to evaluate and continuously improve the agent, from prompt and retrieval strategy to measuring answer quality, relevance, and trust.
• Own the definition and quality of the inventory data foundation — the ingestion, normalization, and enrichment pipelines that feed the discovery experience and every other experience that depends on trustworthy inventory data.
• Talk to customers regularly — run usability tests, join discovery interviews, and use what you learn to shape the product.
• Define product strategy through PR/FAQs and PRDs that articulate the customer problem, the solution, and how we’ll measure success.
• Make prioritization decisions based on data, customer feedback, and business impact — not opinions or stakeholder loudness.
• Partner with engineering and design — you bring the “what” and “why,” they bring the “how.”
• Ship incrementally — define releases, set acceptance criteria, and get working software in front of users fast.
• Instrument everything — define success metrics for findability and…