Sr. Manager, Program Manager

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Manager Corporate Office TX, Plano, TX, US

30 days ago Requisition

The Senior Manager, Program Manager , is responsible for supporting the execution of strategic operational initiatives, driving cross-functional projects, and improving operational consistency across the network.

Serving as a key partner to the Vice President of Operations Excellence, helping translate business priorities into scalable processes, tools, communications, and field-facing solutions.

The Senior Manager works closely with Operations, Franchise Support, Learning & Development, Marketing, HR, and Technology teams to ensure initiatives are effectively implemented and sustained across the organization.

• Partner with the VP of Operations Excellence to execute strategic initiatives that improve operational performance, consistency, and guest experience.
• Lead cross-functional projects from planning through implementation to adoption, ensuring alignment across stakeholders.
• Evaluate operational processes and identify opportunities for simplification, standardization, and continuous improvement.
• Support the development and rollout of operational programs, tools, resources, and communications.
• Analyze operational performance metrics and provide recommendations to improve business outcomes.
• Project manage key organizational initiatives, including the development and execution of project plans, timelines, communications, and stakeholder engagement strategies to ensure successful delivery.
• Serve as a liaison between Operations, Learning & Development, Franchise Support, Technology, Marketing, and other support functions.
• Assist in developing business cases, executive presentations, reporting, and recommendations for senior leadership.
• Support change management efforts associated with new processes, programs, and technology implementations.
• Build strong relationships across departments to drive alignment and execution.
• Influence without direct authority and effectively manage competing priorities.
• Foster a culture of accountability, collaboration, and continuous improvement.

• Exceptional communication skills with the ability to influence and build strong relationships at all levels of the organization.
• Highly accountable, self-motivated, and resourceful, with the ability to independently drive initiatives and deliver results.
• Creative thinker and problem solver who thrives in ambiguity and develops practical, scalable solutions.
• Strong project management and prioritization skills with a focus on execution and impact.
• Strategic mindset with the ability to connect initiatives to business performance and enterprise outcomes.
• Strong operational acumen and experience working in multi-unit or franchise environments.

• Bachelor's degree in Business, Operations, Organizational Development, or related field. (or equivalent experience)
• 5–7+ years of experience in operations, business services, project management, franchise support, or related functions.
• Experience leading cross-functional initiatives and managing complex projects.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written, verbal, and presentation communication skills.
• Proven ability to influence stakeholders and drive results in a matrixed environment.