Korean Bilingual Logistics Claim Analyst

Key Responsibilities

• Collect claim data from various data sources.
• Analyze claim data to report on claim trends, recovery/claim ratio, and other situational forecasts.
• Provide additional data as requested by SEA and Management.
• Monitor aging claim status and provide frequent notifications to team members regarding outstanding claims exceeding 120 days.
• Obtain relevant transportation/claim data using systems such as NERP, SAP, WMP, TMS, and Cello.
• Collect and organize data for daily/weekly/monthly progress reports.
• Prioritize and execute any ad hoc reporting and special project requests.
• Design, implement, automate, and maintain large scale enterprise data ETL processes.
• Consistently meet strict deadlines set by management with a strong sense of responsibility.

• Bachelor’s degree in Statistics, Accounting, Business, Analytics, or equivalent experience.
• A minimum of 1-2 years of data analytics experience.
• Transportation/Logistics experience preferred.
• Fluent in Korean is preferred.
• Strong communication and interpersonal skills, with the ability to convey information clearly and concisely.
• Ability to read, interpret, and simplify complex information from various sources into clear and understandable formats.
• Strong critical thinking and planning ability; balancing accountabilities; flexibility to work in a fast‑paced, team environment.
• Advanced knowledge of analytical skills in Microsoft Excel (PIVOT, VLOOKUP, seasonal index, IF functions, etc.) for reporting to management.
• Ability to collaborate and share tasks to maximize efficiency towards common goals.

We’re committed to creating a workplace where employees feel valued, supported, and empowered to grow. Our team benefits from competitive compensation, comprehensive health and wellness offerings, and opportunities for professional development.

We are proud to be an equal‑opportunity employer and make all employment decisions without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status. We comply with all applicable federal, state, and local employment laws, including those related to fair hiring practices, pay transparency, workplace safety, and reasonable accommodations.

We are dedicated to maintaining an inclusive environment where everyone has the opportunity to succeed and contribute meaningfully.