Senior FSQA Data Analyst: Driving Quality & Insights

• Lead and evolve the KFC FSQA data program, including building and/or updating BI dashboards, recurring reporting, ad hoc analysis, and performance visibility across food safety, product quality, and operational measures.

• Translate complex data into actionable insights by identifying trends, recurring issues, and emerging risks, then communicating clear recommendations to FSQA and cross-functional partners.

• Manage the KFC processing product quality complaints program, including intake, documentation, trend reporting, follow-up, and credit resolution coordination.

• Improve the quality, consistency, and usability of FSQA data by strengthening reporting processes, system workflows, and data governance practices.

• Support investigations and issue management through structured analysis, root cause trend identification, and reporting that helps prioritize corrective actions.

• Build clear, decision-ready updates and presentations for leaders and stakeholders, with a focus on story telling; what matters, why it matters, and what should happen next.

• Partner across FSQA, Operations, Supply Chain, Product Development, customer care, distribution, suppliers, and IT support teams to improve visibility, follow-through, and business outcomes.

• Lead cross-brand, cross-functional projects as needed to support business and regulatory updates.

Requirements

• Bachelor’s degree in Data Analytics, Food Science, Business, Supply Chain, or a related field
• 3+ years of experience in analytics, food safety, quality assurance, compliance, or a related business support role
• Experience managing complex data, reporting processes, or business systems in a fast-paced, cross-functional environment
• Advanced Excel skills and experience building dashboards, reports, and performance tracking tools
• Experience with analytics and visualization platforms such as Domo, Power BI, Tableau, or similar tools
• Experience with complaint, issue management, QA, or workflow systems (i.e., Service Now)
• Ability to validate data, improve data quality, and streamline reporting processes
• Working knowledge of AI-enabled productivity and analysis tools, SQL, automation, or database tools preferred, with the ability to use these tools to improve reporting efficiency and insight generation
• Strong analytical thinking and sound judgment
• Clear written and verbal communication skills, including the ability to tailor insights to different audiences
• Strong prioritization, ownership, and follow-through across multiple stakeholders
• Continuous improvement mindset with a practical, business-focused approach
• Experience supporting QSR, restaurant, franchise, food manufacturing, or supply chain quality programs
• Familiarity with food safety, quality, audit, or compliance programs
• Experience translating business questions into metrics, analyses, and practical recommendations

🔍 ATS Optimization Keywords
Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to Job Tailor job listings.

Hard Skills

• data analytics
• reporting processes
• dashboard building
• performance tracking
• SQL
• data validation
• data quality improvement
• automation
• analytics platforms
• visualization tools

Soft Skills

• analytical thinking
• clear communication
• prioritization
• ownership
• follow-through
• continuous improvement mindset
• storytelling
• sound judgment
• collaboration
• adaptability