Training Execution Lead

At Raising Cane’s Chicken Fingers® we serve only the best tasting and most craveable chicken finger meals. It’s our ONE LOVE®. Our Crew make it happen, our Culture makes it unique and the Community makes it all worthwhile.
Every talented Crew member in our Restaurant Support Office (RSO) is important to our success and a value to our rapidly growing Company. We all work with a sense of purpose and focus on our chicken finger meals, Customers, Crew, Communities and Company Culture. We are constantly striving to Raise The Bar. The future for Raising Cane’s is growth focused and we’re on the path to being one of the top 10 restaurant companies in the United States.

The Training Execution Lead will play a key role in managing and leading training project work pertaining to training programs, systems and company initiatives. They will be heavily involved in curriculum building and resource development for Business Unit and MIT training, as well as Leadership Development and Certified Trainer programs. The position will work cross functionally to ensure a successful outcome of all training initiatives and program changes.

They will also support the MIT team in maintaining and executing training in Restaurants through the CTR and MIT systems.

• Leads training project work and program initiatives in partnership with Training leadership to ensure successful execution and business outcomes.
• Owns end-to-end delivery of assigned training projects, including planning, stakeholder alignment, communications, status reporting, and implementation.
• Oversees training program maintenance processes, ensuring content, systems, and resources remain current, effective, and operationally aligned.
• Evaluates training curriculum, program effectiveness, and resource utilization; develops and implements enhancements based on business needs and learner feedback.
• Drives project management activities for Training department initiatives, managing timelines, deliverables, dependencies, and risks.
• Serves as a training subject matter expert and consults with cross-functional partners to design and execute effective training solutions.
• Identifies opportunities to improve training processes, tools, and learner experiences, recommending scalable solutions that support organizational growth.
• Monitors training program performance and provides insights and recommendations to Training leadership based on operational results and stakeholder feedback.
• Partners with Operations and other business functions to support the successful rollout of new initiatives, programs, and system enhancements.

Required Qualifications:

• 5+ years of field support training experience, preferably in QSR, retail or hospitality industry operations
• 2 years of serving as a mentor or subject matter expert
• Operations background in QSR, retail or hospitality industry
• Bachelor’s degree in a related field or equivalent work experience
• Strong organizational and coordination skills with attention to detail
• Effective communication and cross-functional collaboration skills
• Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications:

• Experience supporting multi-unit or enterprise operations
• Experience in Restaurant, hospitality, or retail environments
• Experience supporting or guiding team members

All your information will be kept confidential according to EEO guidelines.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.