Maintenance Coordinator

Maintenance Coordinator

This position is hybrid working from our Legacy West Support Center located in Plano Texas.

About Sally Beauty Holdings, Inc.

At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty & Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon‑quality products at a value price.

Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers.

About the role

This is a hybrid position working from our Legacy West Support Center in Plano, Texas.

• Responsibilities for this position include partnering with 3rd party call center resources regarding stores repair service requests, assigning dispatch priority based on overall criticality and SLA guidelines. Responsible for the coordination and development of working budgets as well as reconciliation of both expense and capital budgets vs. spend on a monthly basis. Evaluation of repair trends, identifying root cause, developing scope of work for frequent fleet wide preventative maintenance inspections, designed to reduce reactive failure and increase usable lifespan.
• Responsible for aligning with internal stakeholders and partners in the development of timelines, work scope and budgets regarding remodel and special project rollout programs. Manage development of contractor base, project scope of work and working schedule, communicating information throughout the internal and 3rd party organization. Completes daily updates on ongoing projects, utilizing smartsheet project management portal to communicate information throughout the organization.

• 20% Align with maintenance call center operations in categorizing store initiated service requests based on criticality, assigning priority code which corresponds to the timelines specified in the maintenance response / repair matrix.
• 20% Update and coordinate working budgets, ensuring monthly spend falls within funding levels, developing reporting, broadcasting data throughout the dept.
• 20% Partner with Director regarding remodel and rollout special projects, aligning with internal stakeholders in the development of work scope, budget and timelines. Coordinating contractor activities, providing frequent project updates ensuring completion on time and within finding levels.
• 20% Identify multiple failures of specific equipment, identifying equipment beyond useful life, initiating process of capital replacement. As part of capital replacement process, identify store sales and contribution data as well as current lease terms and options available. Also, research potential remodel or upgrade work scheduled for this location prior to recommending capital project.
• 10% Monitor schedule maintenance events, such as preventative maintenance, hazmat pick-up, and floor cleaning, ensuring all stores are completed within allocated timelines.
• 10% Provide weekly data reporting regarding major maintenance categories. Report on open service requests, by category and priority, weekly updates on aging of submitted requests, ensuring dispatch timelines are aligned with SLA requirements.

• High School graduate, college education preferred
• Prior multi‑site retail maintenance or construction experience highly desirable.
• Strong mechanical skill set, basic understanding of commercial building equipment and applications
• Experience working within 3rd party contractor network, call center technology, understanding operational data metrics
• Experience in financial budget development highly desirable
• Multitasking, and in managing and executing large and small-scale remodel and rollout special projects, working within designated timelines and budgets
• Excellent PC, Microsoft Excel skills

• Possess ability to analyze, and understand basic equipment mechanics,…