Activity Director​/Concierge

Activity Director/Concierge

The Activity Director/Concierge will create and coordinate social, emotional, mental, and physical activity programs, as well as other resident-related functions, to achieve community goals related to resident retention. This role is integral to the sales process by working closely with the Community Manager and Sales Consultant/s to drive traffic to the community. This role does whatever is necessary to make the selling process more effective and the move-in process more efficient.

This position will contribute to the community sales team's success in achieving year-end budgeted occupancy, revenue, and resident retention goals.

• Create and coordinate programs and events related to social and physical activities, including resident functions, birthday cards, welcome parties, off-site excursions, and other events.
• Responsible for the set-up, preparation, and take-down for each event. At least 2 to 5 activities or events per day, 7 days a week, are required. (Many of these may be led by residents.)
• Create and produce the monthly calendar with activities and events, newsletters, and fliers for the community as needed.
• Photograph residents and events whenever possible for use in cards, social media, newsletters, videos, and other media sources.
• Oversees the purchasing and coordination of any items required for the event.

• Meet with each new resident to create a profile of preferred activities and events.
• Interact with all residents and, if possible, acknowledge them by name.
• Provide assistance as necessary with the ongoing Resident Surveys and Activity Questionnaires.
• Maintain confidentiality of pertinent information concerning residents and staff.
• Coordinate the resident volunteer program by enlisting volunteers and managing the volunteer schedule to ensure consistent, equal participation from all who wish to participate.
• Recruit and train volunteers from within the community to participate in events, activities, and clubs.

• Greet all prospects warmly and professionally, qualify needs, and guide them through tours of available apartments.
• Maintain prospect attendance records for each event when possible, collecting prospect contact information for future use and follow-up.
• Should be knowledgeable of the community and other policies to assist with community tours if needed.
• Create partnerships with local vendors, businesses, and organizations to enhance community events, including parties, door prizes, opportunity drawings, and sponsorship opportunities.

• Schedule and manage transportation program, if provided.
• May be instrumental in interviewing and recommending local, licensed transportation companies to transport residents to off-site destinations and excursions.
• May coordinate the interview process and make recommendations for hiring qualified and certified instructors for on-site exercise and spa activities.
• Assist and train on-site staff to host successful resident activities and, when possible, participate in the events.

• Provide input into the development of budget(s) for properties within the property portfolio as it relates to planned activities, resident retention, and excursions.
• Manage expenses within approved budget guidelines.

Qualifications

• Strong communication, interpersonal, and organizational skills.
• Previous experience in activities coordination, hospitality, senior living, customer service, or community engagement preferred.
• Knowledge of Fair Housing regulations, ADA, and leasing compliance (or must complete training within 90 days).
• Proficiency in Microsoft Office and property management systems (e.g., Yardi or One Site) preferred.
• Positive attitude, team-oriented mindset, and commitment to excellent customer service.
• Creative, energetic, and resident-focused mindset.
• Ability to work weekends and occasional holidays as needed.

Resident Activities & Community Engagement

• Plan and implement resident activities and events based on residents' interests and needs.
• Develop innovative programs that encourage…