Manager, Learning and Development

Capital One’s Commercial Banking (CML) and Financial Services (FS) L&D team is hiring a Learning & Development Manager dedicated to our Commercial Banking business.

• Design & Scale Cohort Programs:
  Lead the strategy, development, and execution of CML’s Differential Investment Programs, creating structured learning paths that build strong peer networks.
• Modernize the Learner
  
  Experience:
  
  Update program formats using modern digital platforms, AI-driven adaptive learning paths, microlearning, and self-paced application exercises without losing the high‑engagement, premium feel of the cohort experience.
• Program Operations:
  Oversee end‑to‑end program delivery, leveraging modern tools to streamline participant selection, facilitator preparation, schedule management, and curriculum updates.

• Consult with Business Leaders:
  Act as the dedicated L&D partner for assigned CML business lines. Meet regularly with leaders to identify skill gaps—including AI fluency and digital skill adoption—and recommend targeted learning solutions.
• Align Solutions to Business Goals:
  Focus training efforts on clear business outcomes rather than off‑the‑shelf course delivery.
• Cross‑Team Alignment:
  Partner with colleagues across the broader CML, FS, and enterprise L&D teams to reuse existing learning assets, share effective practices, and avoid duplicate work.

• Workshop Facilitation:
  Lead engaging in‑person and virtual workshops for cohorts and business unit teams across all experience levels.
• Track Impact & Analytics:
  Measure program success using participant feedback, AI‑assisted learning analytics, skill growth tracking, and post‑training job performance data.
• Team
  
  Coaching:
  
  Mentor and support junior L&D team members working on program execution.

• Bachelor’s Degree or military experience
• At least 3 years of client facing consulting experience
• At least 3 years of experience working in Learning and Development
• At least 3 years of experience managing cohort‑based learning programs
• At least 2 year of project management experience

• Masters Degree
• 3+ years of learning strategy creation experience
• 4+ years of experience designing, launching, or managing cohort‑based learning programs
• 3+ years of experience using modern learning platforms (LXPs/LMS), content authoring tools, and learning analytics.
• Direct experience consulting with business leaders to diagnose performance gaps and recommend training solutions.
• Experience facilitating live training sessions in both virtual and in‑person settings.
• Demonstrated ability to manage complex, multi‑week learning projects from kickoff to evaluation.
• Experience working within Commercial Banking, Financial Services, or a similarly regulated industry.
• Experience modernizing traditional training programs using digital tools, AI productivity software, peer‑to‑peer networking, or blended formats.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

McLean, VA: $134,400 - $153,300 for Learning Manager

Plano, TX: $122,100 - $139,400 for Learning Manager

Richmond, VA: $122,100 - $139,400 for Learning Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet)…