Activity Director​/Concierge

Position:
Activity Director/Concierge

Location:

On-Site

Reports To:

Property Manager / Marketing Director

Industry: Independent Senior Living Multifamily Community

Job Type: Full-Time | Some evenings, weekends, and holidays required

Sun Ridge Management Group is a trusted name in multifamily property management, with a strong track record and over 35 years of experience managing apartment communities nationwide. From affordable housing to luxury lease-ups, we pride ourselves on delivering exceptional service, operational excellence, and a people-first culture. Our Dallas-based corporate team supports communities coast to coast with a hands-on, detail-driven approach. Sun Ridge Management Group is an equal-opportunity employer that promotes a drug-free workplace.

We believe our people are our greatest strength. That’s why we foster a collaborative, ethical, and resident-focused culture where every team member plays a vital role in our continued success.

The Activity Director/Concierge will create and coordinate social, emotional, mental, and physical activity programs, as well as other resident-related functions, to achieve community goals related to resident retention. This role is integral to the sales process by working closely with the Community Manager and Sales Consultant/s to drive traffic to the community. This role does whatever is necessary to make the selling process more effective and the move-in process more efficient.

This position will contribute to the community sales team’s success in achieving year-end budgeted occupancy, revenue, and resident retention goals.

• Create and coordinate programs and events related to social and physical activities, including resident functions, birthday cards, welcome parties, off-site excursions, and other events
• Responsible for the set-up, preparation, and take-down for each event. At least 2 to 5 activities or events per day, 7 days a week, are required. (Many of these may be led by residents.)
• Create and produce the monthly calendar with activities and events, newsletters, and fliers for the community as needed
• Photograph residents and events whenever possible for use in cards, social media, newsletters, videos, and other media sources
• Oversees the purchasing and coordination of any items required for the event

• Meet with each new resident to create a profile of preferred activities and events
• Interact with all residents and, if possible, acknowledge them by name
• Provide assistance as necessary with the ongoing Resident Surveys and Activity Questionnaires
• Maintain confidentiality of pertinent information concerning residents and staff
• Coordinate the resident volunteer program by enlisting volunteers and managing the volunteer schedule to ensure consistent, equal participation from all who wish to participate
• Recruit and train volunteers from within the community to participate in events, activities, and clubs

• Greet all prospects warmly and professionally, qualify needs, and guide them through tours of available apartments
• Maintain prospect attendance records for each event when possible, collecting prospect contact information for future use and follow-up
• Should be knowledgeable of the community and other policies to assist with community tours if needed
• Create partnerships with local vendors, businesses, and organizations to enhance community events, including parties, door prizes, opportunity drawings, and sponsorship opportunities

• Schedule and manage transportation program, if provided
• May be instrumental in interviewing and recommending local, licensed transportation companies to transport residents to off-site destinations and excursions
• May coordinate the interview process and make recommendations for hiring qualified and certified instructors for on-site exercise and spa activities
• Assist and train on-site staff to host successful resident activities and, when possible, participate in the events

• Provide input into the development of budget(s) for…