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Head of Customer Experience Strategy
Job in
Plano, Collin County, Texas, 75086, USA
Listed on 2026-08-25
Listing for:
Next Frontier Capital
Full Time
position Listed on 2026-08-25
Job specializations:
-
Business
Business Analyst, Corporate Strategy
Job Description & How to Apply Below
Chase Auto is seeking an Executive Director to spearhead Customer and Client Experience Strategy. You will lead program managers and analysts, shaping a future‑state experience vision for acquisition, onboarding, servicing, and end‑of‑term journeys.
Expect cross‑functional collaboration with Product, Operations, Technology, Risk, and other lines of business. The role emphasizes building business cases, maturing the commercial client experience, and delivering measurable improvements in CSAT and
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