Samsung Mobile Device Recycling Specialist; Korean Bilingual

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Location: Plano, TX

Job :278-17730

# of Openings:1

• Role:
  Mobile Device Recycling Specialist
• Work Condition:
  Requires supporting additional operations at the Coppell Office (approx. 1-2 times per week or bi-weekly as needed)
• Job Type: Contractor (Fixed Full-Time / 1 Year Contract)
• Department:
  General Affairs - Mobile & IT Service
• Education:
  
  Bachelor's Degree or higher required
• Experience:
  
  1+ years of experience in telecom, logistics, or customer service industry preferred

Samsung Electronics America, Inc. is seeking a detail-oriented Mobile Device Recycling Specialist to manage pre-production R&D, field testing, and marketing samples, while overseeing the end-to-end recycling process for mobile devices. This position bridges logistics and technical administration, ensuring precise inventory control, bi-annual audits, and cross-functional coordination with Retail Operations, Security, and Financial Strategy teams. The ideal candidate will possess strong organizational capabilities and computer proficiency to maintain accurate inventory and resolve vendor billing or service issues.

• Sample & Inventory Management:
  Proven ability to coordinate sample registration, tracking, auditing, distribution, and scrapping to maximize inventory utilization and accuracy.
• Cross-Functional Coordination:
  Strong communication skills to collaborate with internal security, finance, and retail teams, as well as external telecommunication vendors.
• Data & Reporting Analysis:
  Proficiency in analyzing monthly delivery reports, tracking service metrics, and presenting functional updates to upper management.

• Pre-Production Sample Coordination:
  Oversee all inbound pre-production samples from HQ intended for testing and training; manage tracking, distributions, extensions, and transfers.
• Recycling & Scrap Oversight:
  Audit and monitor the lifecycle of mobile samples and devices, ensuring secure, compliant tracking and accurate recycling processing.
• Inventory Auditing & Tracking:
  Guide users through bi-annual sample inventory audits and perform physical scanning to maintain absolute database accuracy.
• Vendor & Telecom Communication:
  Coordinate with telecommunication vendors to enable/disable mobile services; investigate and resolve discrepancies in distribution or billing.
• Cross-Functional System Management:
  Work with Retail Operations, Security, and Finance teams on bulky sample registrations; interface with MPC teams to resolve system errors.
• Operational Flexibility & Support:
  Perform cross-training and remote backup for other locations to ensure critical operations remain seamlessly functional during company business hours.

• Education:
  
  Bachelor’s degree or higher is required. Majors in Supply Chain Management (SCM), Logistics, Business Administration, Information Technology (IT), Management Information Systems (MIS), or related fields are highly preferred.
• Experience:
  
  1+ years of professional experience in the telecommunications, logistics, project coordination, or customer service industry.
• Technical
  
  Skills:
  
  Full proficiency in Microsoft Office Suite applications (Excel, Word, Outlook) operating within Windows environments.

• Project Management & Prioritization:
  Strong organizational and problem-solving skills with the ability to prioritize tasks independently in a complex, fast-paced corporate setting.
• Professional Communication:
  Ability to communicate articulately (both verbal and written) with diverse groups of engineers, managers, vendors, and non-technical stakeholders.
• Collaborative Execution:
  Proven ability to work effectively both independently and within a team structure to meet defined objectives and strict project time schedules.

Our teamwork will lead your plan to success.
Together, we can create your future.