Program Manager - Learning Operations & Communications

Job Title:

Program Manager - Learning Operations & Communications

Location:

Plano, Texas

Duration:
Longterm

Experience:

10 Above

We are seeking a highly motivated and experienced Program Manager Learning Operations & Communications with 5+ years of experience in program management, learning and enablement programs, or enterprise program operations to join our AI Learning Program team. This position is ideal for a candidate who thrives in a fast-paced, deadline-driven environment to execute and deliver all operational aspects of AI Learning Program, including communications, content, presentations, tracking, ambassador engagement, and meeting logistics, ensuring every milestone is completed on time and with high quality.

Working closely with the Program Lead, who owns strategy and final approvals, the successful candidate will be responsible for independently building, sending, tracking, and managing all program deliverables in a fast-paced and deadline-driven environment.

• Draft and send all cohort communications end to end: welcome emails, reminders, nudges, graduation and certification notices, and advanced cohort invitations
• Write and manage Teams and Viva Engage posts, announcements, and engagement campaign messaging
• Draft the quarterly newsletter and recurring program updates
• Monitor and respond to the program communications channels (email, Viva Engage, Teams)
• Coordinate cross-functional communications with business unit leads and Enterprise AI leadership and executives
• Moderate program channels; surface and amplify participant success stories and contributions

• Design and build presentation decks for monthly cohort meetings, office hours, Pod Leader sessions, program launches, and executive briefings
• Bring genuine visual design sensibility clean layouts, strong information hierarchy, on-brand execution, and an eye for improving how material looks and reads
• Build supporting materials including templates, one-pagers, playbooks, and participant guides
• Create and maintain SharePoint pages as the program's single source of truth for resources, recordings, templates, and links
• Prepare decks and session materials to be reviewed and approved by the Program Lead before delivery

• Own the master program calendar covering monthly cohort meetings, office hours, pod meetings, and executive sessions
• Schedule all recurring meetings, manage invitations, and handle reschedules and format changes
• Provision and maintain participant access across tools.
• Run the intake and placement workflow to select participants for cohorts
• Maintain accurate cohort rosters and trackers across all participant tracks
• Track learning progress and certification, validate completion, and submit final completion data
• Coordinate room bookings, AV, and logistics for in-person sessions

• Plan and support live learning experiences including monthly meetings, office hours, workshops, and AI Ambassador cohort launches
• Coordinate guest speakers, agendas, and session materials
• Help run meetings and training sessions manage chat, support facilitation, and keep sessions on time
• Run pre-session preparation checklists and post-session recaps

• Maintain program trackers and the KPI dashboard, refreshing data on a set cadence
• Build and maintain Excel trackers with clean structure, accurate data, and validation
• Run cohort feedback surveys and retrospectives, and surface insights for program improvement
• Monitor program health metrics including engagement, completion rate, drop-off, time-to-certification, and sentiment
• Support KPI reporting and executive summaries for leadership

• 5+ years in program management, learning and enablement programs, or enterprise program operations
• Experience managing cohort-based training and learning programs end-to-end
• Strong written communication with the ability to draft professional content independently
• Advanced PowerPoint, visual design, and Excel tracking/reporting skills
• Experience with SharePoint, Outlook, Teams, and meeting coordination
• Daily use of AI tools such as Microsoft 365 Copilot, ChatGPT, and Claude
• Highly organized, self-driven, and capable of handling multiple deadlines
• Able to lead meetings, manage stakeholders, and coordinate support staff

• Experience in corporate learning,…