Manager, Operations; Corporate-Owned Locations

The Manager, Operations, Corporate-Owned Centers supports the performance, consistency, and continued growth of the EWC's corporate-owned center portfolio. This role translates operational priorities into practical tools, routines, and action plans; coordinates cross-functional initiatives; and uses business insights to help field leaders improve execution and center performance. The Manager partners closely with Corporate-Owned Center leadership, District Managers, and corporate functions to identify opportunities, remove barriers, and ensure initiatives are implemented consistently across the portfolio.

• Develop, refine, and implement standard operating procedures (SOPs), playbooks, tools, and field resources that improve consistency, scalability, and ease of execution.
• Ensure operational processes are practical, field-friendly, and aligned with business priorities and the guest experience.
• Evaluate operational workflows, identify recurring barriers, and recommend scalable solutions based on business impact, urgency, and feasibility.
• Establish operating cadences, accountability mechanisms, and follow-up routines that support sustained performance improvement.

• Partner with District Managers to drive consistent execution of priority operational initiatives across corporate-owned centers.
• Conduct center visits, operational audits, and assessments to evaluate execution, safety, regulatory compliance, and adherence to EWC standards.
• Analyze audit findings and field observations, identify trends and root causes, and partner with field leaders to implement and track action plans.
• Lead initiatives that strengthen safety practices and reinforce accountability for operational excellence across the corporate-owned center portfolio.

• Support operational due diligence and readiness planning for potential acquisitions by assessing current practices, identifying gaps and risks, and documenting integration requirements.
• Develop and manage operational integration plans for acquired centers, including key milestones, owners, dependencies, communications, and measures of success.
• Coordinate Day 1 readiness and post-close integration with cross-functional and external stakeholders.
• Lead the transition with local field leaders of acquired centers to EWC’s operating standards, systems, tools, programs, and performance expectations while accounting for local business needs.
• Support new corporate-owned center openings by coordinating operational readiness, field leadership preparation, training, supplies, systems, and launch activities.
• Conduct post-opening and post-acquisition assessments, track unresolved issues, and drive follow-up actions through stabilization.
• Capture lessons learned and continuously improve opening and acquisition-integration playbooks.

• Build strong working relationships with District Managers and Center Managers to understand operational needs and ensure solutions are practical for the field.
• Facilitate structured problem-solving and cross-market sharing of effective practices.
• Support the development and execution of training and enablement initiatives for field leaders; reinforce operational standards and best practices through field-based guidance and followup.
• Partner with L&D and HR to identify capability gaps and implement scalable solutions while maintaining clear ownership of formal training and people-development programs.

• Lead cross-functional projects tied to operational priorities, including developing project plans, timelines, roles, dependencies, success measures, and accountability structures.
• Serve as an Operations liaison to cross-functional partners and external vendors on initiatives affecting corporate-owned centers.
• Clarify field requirements, coordinate testing and implementation, and ensure cross-functional solutions are operationally sound.
• Prepare clear recommendations and leadership updates that communicate priorities, progress, risks, decisions needed, and business impact.
• Partner with Operations leadership to translate monthly priorities, promotions, and sales driving initiatives into clear field communications and execution plans.
• Coordinate recurring corporate-owned center meetings, including soliciting agenda topics maintaining meeting invitations and materials, documenting decisions, and tracking…