New Home Warranty Representative

Are you passionate about delivering exceptional customer service and creating positive homeowner experiences? If you are self-motivated, solutions-oriented, and committed to providing outstanding support, we want to hear from you.

Grand Homes, a two-time winner of America's Best Builder
, is seeking an experienced New Home Warranty Representative to join our award-winning team. As one of the Dallas‑Fort Worth area's premier luxury homebuilders, we are known for exceptional craftsmanship, innovative design, and an unwavering commitment to customer satisfaction. In this role, you'll play a key part in ensuring our homeowners receive the exceptional service and support they expect long after they move into their new home.

• 401(k) Savings Plan
• Profit Sharing
• Employee discount on Grand Homes
• Great company culture

We are looking for an experienced New Home Warranty Representative for Plano and surrounding areas. Residential warranty experience and/or related experience required.

• Inspect construction at various stages of the build process
• Schedule Customer Service work with homeowners, field personnel and trades
• Ensure timely completion of all Customer Service requests
• Control warranty costs
• Process payroll
• Negotiate bids with trades
• Meet with trades, vendors and homeowner to determine warranty coverage

• Experience in homebuilding industry required, specifically in warranty or construction

• Excellent communication skills including effective email communication
• Excellent computer skills including Word and Excel
• Reliable transportation
• Bilingual skills are a plus

• Residential warranty experience and/or related experience required

Grand Homes is committed to diversity and inclusivity in the workplace.