Customer Service Specialist

Overview

Location:

USA - Hockley, 20401 Betka Rd. Division:
Solutions. Job Posting

Title:

Customer Service Specialist - 107407. Time Type:
Full Time.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at  If you are interested in learning the status of your application, you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration.

DSV reserves the right to defer or close a vacancy at any time.

The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently. Customer Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers. CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site. As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality.

Associates are expected to comply with all corporate and site-specific policies.

• Customer Service:
  Process and input all customer orders.
• Running and printing shipments from WMS.
• Run stock reports to check for product availability.
• Generate all related paperwork and necessary information required for customer work orders.
• Checking all orders for special requests.
• Expedite any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise.
• Follow up with other departments to ensure the service standards are being met.
• Assure proper invoicing of accounts by verifying customers as required.
• Handles returned merchandise in an efficient manner and assure proper credit is given to the customer.

• Customer Interfacing
  
  Activities:
  
  Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.

• Documentation:
  Ensure the accuracy of all receiving and shipping documents.
• Gather and maintain all data and records relative to shipping and receiving activities.
• Assure that receiving counts match packing lists and purchase orders and that shipping counts match picking documents.
• Prepare any reports concerning customer service as required by supervisors.
• Assist in resolving any discrepancies.

• Data Entry:
  Operate the computer terminal in a proficient manner.
• Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion.

• Clerical:
  Oversee all paperwork associated with orders and maintain the corresponding files.
• Answer phone calls and operate various types of office machines and computers necessary to perform duties.
• Greet customers and visitors to the office.
• Effectively correspond with customers as required.

• Communication:
  Answer incoming telephone calls in a cheerful, courteous, and timely manner. Route each call to the proper party, take messages when necessary. Assist callers with general information and inquiries. Direct visitors to appropriate department. Assist drivers at check-in window at various times throughout the day.

• CSR may be expected to cross-train in other administrative staff functions to support the site and contribute to associate development.
• Work overtime as dictated by business whether mandatory or voluntary.

None

Education and/or Experience

• Must have a high school diploma or general education degree (GED).
• 1 year experience in a Customer Service-related capacity.
• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months; can range from mild to moderate.

Notes:
The original posting includes a Fraud Alert and company background information. All such content has been retained only as necessary for context and compliance; extraneous formatting and non-essential blocks have been removed to focus on responsibilities and qualifications.

DSV - Global transport and logistics

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Nearest Major Market:
Houston