Customer Success Associate

Job Description:

Customer Operations Representative (Fresher)

Our Customer Experience team plays an important role in supporting customers, resolving inquiries, and contributing to a positive customer journey.

• Handle customer inquiries via phone, email, and chat in a professional and customer-focused manner.
• Assist in identifying customer issues and escape or resolve them using established processes.
• Accurately document customer interactions and resolutions in internal systems.
• Learn to analyze common customer concerns and share feedback with internal teams.
• Support day-to-day operational tasks to ensure smooth customer service workflows.
• Collaborate with team members and other departments to improve service quality.
• Follow defined processes while adapting to new tools and technologies.

• Bachelor’s degree (completed or recent graduate) in Business Administration, Communications, or a related field.
• Fresher candidates encouraged to apply (0–1 years of experience).
• Strong written and verbal communication skills.
• Basic computer proficiency and willingness to learn new systems and tools.
• Good organizational and time management skills.
• Attention to detail and ability to follow instructions accurately.
• Positive attitude, eagerness to learn, and customer-first mindset.
• Ability to work in a fast-paced, team-oriented environment.
• Ability to pass a pre-employment background check.